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Unable to change telephone number

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

My business is Bayside Media Private Limited in Mumbai. I want to change the telephone number that has been listed as my business number because the number is no longer active. I have repeatedly tried to edit the number for the last 45 days but Google doesn't respond to my edits. 

 

How do I resolve it?

 

Best,

Abhishek

1 Expert replyverified_user

Unable to change telephone number

Top Contributor
# 2
Top Contributor

@Abhishek R have you claimed and verified the page? Is so, are you editing the phone number inside your GMB dashboard?

 

Please provide some screen shots.

 

Thank you

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Re: Unable to change telephone number

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi,

Thanks for the reply. Yes, I am verifying it from inside my GMB dashboard.

I have attached the screenshots for you to take a look.

Please help.

Best,
Abhishek

Unable to change telephone number

Top Contributor
# 4
Top Contributor

It sounds like you'd be better off talking directly to the GMB team to solve the issues since they can see more on the backend as far as how the listing was setup and why the phone number won't change even though you are editing in the GMB dashboard. 

I'd suggest reaching out to them on either Twitter or Facebook:

www.facebook.com/googlemybusiness
www.twitter.com/googlemybiz

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Unable to change telephone number

Explorer ✭ ✭ ☆
# 5
Explorer ✭ ✭ ☆

Hi Abhishek, 

Do you have access to the business listing in Google My Business dashboard https://business.google.com/manage ? If you do, you should be able to easily update the telephone number via the Business Info section 

Re: Unable to change telephone number

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi,

I managed to change it. Thank you

Unable to change telephone number

Explorer ✭ ✭ ☆
# 7
Explorer ✭ ✭ ☆

Excellent - great to hear! Please Mark Best Answer and Close thread.

Have a great weekend.

Unable to change telephone number

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi Abhishek , can you help to change my cell numbers , the site is http://shaadi-centre.business.site Thanks