AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

My Business
4.6K members online now
4.6K members online now
Has someone else verified your business? Learn how to recover ownership
Guide Me
star_border
Reply

Unable to access my business pages as their owner.

[ Edited ]
J E
Visitor ✭ ✭ ✭
# 1
J E
Visitor ✭ ✭ ✭

My business has 3 locations as follows:

1. Great Lakes Physiotherapy Centres - Baywood Physiotherapy & Athletic Injury Centre

     95 Bayly Street West, Suite 102, Ajax, Ontario L1S7K8. (905)427-2119 Google Map URL:https://www.google.ca/maps/place/95+Bayly+St+W,+Ajax,+ON+L1S+4E5/@43.8424406,-79.0232975,17z/data=!4...

Website: http://www.greatlakes-physiotherapy.com

 

2.  Great Lakes Physiotherapy Centres - Brock Physiotherapy & Athletic Injury Centre,

     200 Brock Street North, Whitby, Ontario L1N4H5. (905)666-8270 Google map URL: https://www.google.ca/maps/place/200+Brock+St+N,+Whitby,+ON+L1N+4H5/@43.8819518,-78.9454107,17z/data...

Website: http://www.greatlakes-physiotherapy.com

 

3.   Great Lakes Physiotherapy Centres - Whitby Civic Physiotherapy

     555 Rossland Road East, Whitby, Ontario L1N2M8 (905)665-9799

Google Map URL:  https://www.google.ca/maps/place/555+Rossland+Rd+E,+Whitby,+ON+L1R+3J8/@43.8984045,-78.9470907,17z/d...

Website: http://www.greatlakes-physiotherapy.com

 

Years ago I claimed and verified these pages using a Google account with an email address I had dedicated to doing business: durham-physio@hotmail.com. (I still have access to this email) I had a separate email address I used for personal stuff: j.eveleigh@sympatico.ca that I used to set up a personal Google account. After I set up these business pages I made myself a manager for these pages using my personal account. So, I was the owner using the google account associated with my business email, and manager with the google account associated with my personal email. Somehow, years ago, I changed the email associated with the business account so that it's the same as my personal account. Now, I have no access as an owner of these businesses. When I log in with the durham-physio@hotmail email Google says that the account doesn't exist. When I log in with my j.eveleigh@sympatico email, I only have manager rights.

 

I need to manage these pages as an owner again, but am unable to access the appropriate account.

If I were to try and claim these pages again and reverify them, presumably a message would come to my email asking if I could transfer ownership to myself, or I could wait the seven days and  perhaps it would transfer automatically? I don't want to mess this up any further.

 

I hope someone can follow this.

Janice

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author J E
March

Unable to access my business pages as their owner.

J E
Visitor ✭ ✭ ✭
# 4
J E
Visitor ✭ ✭ ✭

The final resolution was by doing the following (in case someone else is in the same boat):

- deleting myself as manager

- requesting ownership of the businesses

- wait 7 days

- verify

return to the email I received from google to claim the business as an owner.

View solution in original post

Unable to access my business pages as their owner.

Top Contributor
# 2
Top Contributor

only option I'm aware of would be to apply the below hints

 
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Unable to access my business pages as their owner.

[ Edited ]
J E
Visitor ✭ ✭ ✭
# 3
J E
Visitor ✭ ✭ ✭

I tried as you suggested and it came back as 

"You already manage this listing

Continue to your existing Google My Business listing" and it takes me back to the business page. Should I remove myself as a manager and try and take ownership again using the same technique?

Marked as Best Answer.
Solution
Accepted by topic author J E
March

Unable to access my business pages as their owner.

J E
Visitor ✭ ✭ ✭
# 4
J E
Visitor ✭ ✭ ✭

The final resolution was by doing the following (in case someone else is in the same boat):

- deleting myself as manager

- requesting ownership of the businesses

- wait 7 days

- verify

return to the email I received from google to claim the business as an owner.