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Two separate businesses, same address, same MyBusiness account.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have two properties at the same address - one is a theme park and the other is a Resort. When I Google either property, the same location and Google information pop up (the theme park's name, website and contact number, the Resort's pricing and reviews). Ideally they each need to have their own Google MyBusiness page with separate information as the information is currently confusing to guests. I have one for each - one is unverified because it is a duplicate. I should also mention that their pins (entrances) are in different locations.

 

How do I separate them and attach them to their Google presence? Thank you in advance. 

2 Expert replyverified_user

Re: Two separate businesses, same address, same MyBusiness account.

Top Contributor
# 2
Top Contributor

Hi @Karla B

 

Do the two businesses have different names and different phone numbers? If so, then it should be fairly easy to verify both pages as they will not be considered duplicates.

 

However, if they share the same business name with just a slight difference (XYZ Resort /XYZ Theme Park) and the same phone numbers then it is going to be difficult to convince Google they are not simply different services offered by the same business.


Priya Chandra, Google My Business Top Contributor
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Re: Two separate businesses, same address, same MyBusiness account.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
How can I resolve two Google listings for the SAME business. One has the correct information and the other incorrect information. The incorrect information listing seems to show up more often.
Thanks,
Katherine Brimberry
Flatbed Press

Re: Two separate businesses, same address, same MyBusiness account.

Top Contributor
# 4
Top Contributor

Hi @Flatbed P

 

Can you please start a new thread with full details of both your businesses including which one has the incorrect information.


Priya Chandra, Google My Business Top Contributor
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Re: Two separate businesses, same address, same MyBusiness account.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
@Karla, please provide links of Both Business Pages and a screenshot of the Google Search that you get

Re: Two separate businesses, same address, same MyBusiness account.

Visitor ✭ ✭ ✭
# 6

Re: Two separate businesses, same address, same MyBusiness account.

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi Priya, yes they do have different phone numbers - the names are Sea World and Sea World Resort (very similar in name) but different businesses. Thanks, Karla

Re: Two separate businesses, same address, same MyBusiness account.

Top Contributor
# 8
Top Contributor

Hi @Karla B

 

Have you already been in touch with GMB support regarding untangling these two businesses? If yes, what was their response?


Priya Chandra, Google My Business Top Contributor
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Re: Two separate businesses, same address, same MyBusiness account.

Google Employee
# 9
Google Employee
Hi Karla,

It has been over a month since we’ve heard from you regarding this thread, so I wanted to check in and ensure that your issue has been resolved.

Please feel free to respond on this thread if you are still facing this problem, we would be happy to help you.

Regards,
Manoj
Community Specialist | Google My Business