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Two of my businesses are getting wrongly merged

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

This business listing is the one I have full access to manage:

 

https://www.google.com/search?q=bantam+industries+nashville&oq=bantam+industries+&aqs=chrome.0.69i59...

 

This business listing I do not have access to but if make a suggested change to mark as closed or moved, it applies it to the listing above that I do have access to. Clearly these two listings are somehow linked or synced together. How do I unlink them so that suggested changes do not apply to the Nashville location?

 

https://www.google.com/search?ei=49tIW7WqO460tQXAhLHADQ&q=bantam+industries&oq=bantam+industries&gs_...

1 Expert replyverified_user

Two of my businesses are getting wrongly merged

Top Contributor
# 2
Top Contributor

hi @Meghan P

 

this  are the two above mentiond listings as GMaps URLs

1# Nashville:

https://www.google.com/maps?cid=15000804112454166775

2# Indianapolis:

https://www.google.com/maps?cid=9696205464349880715

 

I can't  imagine and can't find any evidence both are somehow syncronized or linked

Can you  please elaborate this point little bit more?

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Two of my businesses are getting wrongly merged

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

@Helmut Geissler I thought it was very strange too and haven't seen it before. However, when I make a 'suggested edit' to the Indianapolis location (do not have access to) that it is closed or moved, the Nashville location (have access to) will then be marked as closed or moved within minutes. Is there another reason you can think of this happening? Ideally, I would like the Indianapolis location marked as having moved without the Nashville location being affected.

Two of my businesses are getting wrongly merged

Top Contributor
# 4
Top Contributor

@Meghan P

This sounds  really very very strange (honestly: I can't believe it)

But  I'm of course not  saying you are lying. Need  to investigate bit  more about it.

However it's  almost midnight in Germany - Means will do this  tomorrow after my  breakfast.

Please be  patient until I come back

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Two of my businesses are getting wrongly merged

Top Contributor
# 5
Top Contributor

Hi @Meghan P

It's  bit hard for me to get  any evidence  both  listings are linked or tied (reason:  my try to mark the Indianoplis location  as  closed went into  a "pending status") 

 

BUt I was able to change its  name (removing the INC appendix)

This obviously didn't have any affect on your Nahsville location.

Canyou  please try to remove  fromyourNashvillelocation the  INC appendix tooand half day later  to add INC again and then to check this freshly added INC willappear  on the Indianapolis location too?

 

An other  questiion:

did you ever in the past manage  the Indianapolis location in GMB as  an owner  or admin? 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Two of my businesses are getting wrongly merged

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

@Helmut Geissler I removed the Inc from the Nashville location and then added it again to the Nashville location but it is not reflecting on the Indianapolis location page. However, my problem is happening in the opposite order. Changes I try to apply to the Indianapolis location as someone that doesn't manage the page are reflecting on the Nashville page. if you make a suggested edit to the Indianapolis listing that it has closed or moved, the Nashville location will then be marked as closed. This is something you or anyone else could make a suggested change to.

 

I have never owned or managed the Indianapolis listing.

Two of my businesses are getting wrongly merged

Top Contributor
# 7
Top Contributor

Hi  @Meghan P

My problem is:

 

suggesting an  edit  for Indianapolis as "closed" goes a into "pending status"

Same if suggesting other hours

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Two of my businesses are getting wrongly merged

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi @Helmut Geissler 

 

If I go to the back end of business manager to search and claim a listing, it tells me that I already have access to the Indianapolis listing. However, the only one I see on my list is the Nashville listing. Could that have anything to do with it? 

Re: Two of my businesses are getting wrongly merged

Top Contributor
# 9
Top Contributor

@Meghan P

 

YOu  are awesome!!! Chapeau!

apparently  (or better said:"obviously")  that have anything to do with it!

 

Please provide

1# a screen grab  of the overview  of your dashboard  showing you have  just one  location

2 # an other  one  showing thetab "info" of  the  Nashville"  location

and

3#  a   third  one  (or all steps  showing  the try  to  request  th ownership (or  what everyou  did "going to  the  back end of business manager to search and claim a listing, it tells me that I already have access to the Indianapolis listing") of  the Indianapolis  location  &  getting  thethe  strange message  you own it already)

 

Having  all this screenshots I can and willdefinetively   escalate  this  strange  "Quantum entanglement" of both listings to Google  

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Two of my businesses are getting wrongly merged

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

https://ibb.co/jUO81y (only the one listing)

 

https://ibb.co/ga82Td (info page of Nashville listing)

 

https://ibb.co/iFEWMy (requesting access to Indianapolis location)

 

https://ibb.co/nzUgMy (the next page after requesting access to that location shows me this.)

 

Thank you!