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Two listings, can't get management of one or the other to show up

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1. Full business name: There is some variation, but it should be "ColorGlo", "Color Glo" or "ColorGlo Bend Oregon" or something to that effect

2. 1840 NE Jackson Ave, Bend, OR 97701

3. 541-419-9035

4. https://plus.google.com/115033724858908545173/about?gmbpt=true&hl=en&_ga=1.130630991.1981844323.1456...

There seems to be 2 listings for Color Glo in my area:

 

1. One that I have management of and have verified in Google My Business but does not show up in regular Google search. This one i've completed and filled in all the listing info, pics, etc but does not have any reviews. This is the one that matches all the info above.

2. One that shows up in regular Google search results, but not from the search map within Google My Business. This one is an incomplete listing but has 3 reviews and ranks fairly well in regular google searches.

 

My main business service is leather repair. When i do a search for "leather repair bend oregon" or even for "color glo bend oregon" the result is for the listing (#2 from above) that has 3 reviews and incomplete business information. It is not the listing for the business that i have management of (#1). I do not know who has claimed listing #2 (me in the past? someone else?), if anyone. 

 

 

I want to either:

1 - gain management of listing 2, update it, and delete my new listing 1

OR

2 - merge the two listings, retaining the reviews

OR, worst-case,

3 - Get the old listing #2 deleted and get my new listing #1 to show up for the appropriate search results. I'll have to get new reviews.

 

 

This feels so hard to explain, does it make any sense at all? I've rewritten this message a few times to try to make it more clear.

1 Expert replyverified_user

Re: Two listings, can't get management of one or the other to show up

Top Contributor
# 2
Top Contributor

Hey @Troy S

 

the one you linked here (https://plus.google.com/115033724858908545173 aka https://goo.gl/maps/rDdmCXc7Dqr ) is a SAB with hidden address and it verified as well.

But I can't get any other similar named business searched in the same area.

 

The only other one I get is a "color glo international" in Edina, MN  (with 10 reviews).

I at least don't get a listing with 3 reviews

Can you please provide a link to it.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Two listings, can't get management of one or the other to show up

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks @Helmut Geissler,

The one you linked to is the one i've designated #1 in my first post. It's my new listing... the problem with it is that it doesn't have any reviews, and it doesn't seem to be showing up in regular search.

 

I don't know how to provide a link to the #2 posting. I'll attach screen shots:

 

 Here you can see that the #2 listing is displayed in the panel on the right side.

search results color glo bend or.jpg

 

 

And for this search, it brings up the map and places list, where listing #2 is the third item on the list. 

search results leather repair bend or.jpg

 

I'd like to be able to manage that listing, but can't seem to get control of it. It's quite possible that i've had management/ownership of it in the past but I can't seem to find it now. I'll double check any other potetential logins i may have created for Google My Business.

Re: Two listings, can't get management of one or the other to show up

Top Contributor
# 4
Top Contributor

got it @Troy S

 

I now get two such SABs with the name and your phone number

 

one is https://goo.gl/maps/QduUnEZ95Tq

and the other one is https://goo.gl/maps/yqkr7zM82QA2 and only the latter shows the three reviews

 

I recommend contacting business support to get the dupe (https://goo.gl/maps/QduUnEZ95Tq) deleted.

 

The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist

https://goo.gl/IL2Qmf
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile