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Trying to get ownership of my business - please help!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

The Grille 

1596 The Queensway

Etobicoke, ON  M8V1Z1

416-255-7455

https://www.google.ca/maps/place/The+Grille/@43.6177212,-79.5450255,17z/data=!3m1!4b1!4m5!3m4!1s0x88...

 

I'm trying to get ownership of my business.  I'm not sure if my previous manager verified the account but I haven't been able to recover the password with any of the security questions.  Don't know how to proceed as I can't find anyone at Google to help.

 

Any suggestions?

 

1 Expert replyverified_user

Trying to get ownership of my business - please help!

Top Contributor
# 2
Top Contributor

1- Create a google account using an email address at your web domain

2- Goto Google.com/mybusiness and add the business

3- You will be notified that it is verified by someone else

4- And asked if you would like to send them an email requesting access

5- After two weeks when it hasn't come you need to contact support for their assistance.

 

Google has changed (actually hidden) their support options.

You can dig to get in touch with Google My Business Support. You need to:
1- log into your Google my business dashboard http://www.google.com/mybusiness
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- It used to be just a scroll down to contact us under Contact Us
5- Scroll down and select Need More Help
6- Select the specific problem - in your case Verification
7- Select I requested a postcard more than 14 days ago
8- Scroll to the bottom of the page and choose most appropriate contact method for you (some are not always available)

Alternatively you can try contacting them:
Facebook https://www.facebook.com/googlemybusiness
Twitter https://twitter.com/GoogleMyBiz


Trying to get ownership of my business - please help!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks.  I'll let you know what happens.

Trying to get ownership of my business - please help!

[ Edited ]
Follower ✭ ☆ ☆
# 4
Follower ✭ ☆ ☆

Hi There Mike, I am trying to see who has claimed a listing for my client but can't seem to do it. I would like to manage the account with the rest of my google my business accounts.

 

I tried to follow your instruction above , but when I login i only get the existing list of all of my other business accounts. I don't see the map to add the business name listing which is Platinum Glass Specialist Pty Ltd - Sydney. When it appears in Google search there is no link to 'Claim this listing' and no where that I can contact whoever has 'claimed' the listing.

Any ideas on how I can get control of my clients business listing

Thanks

Tony

Trying to get ownership of my business - please help!

Top Contributor
# 5
Top Contributor

You have to start with attempting to add the business to your account

2- Goto Google.com/mybusiness and add the business