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Trouble editing locations, Maps shows wrong address

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
Dear Partners,
 
Allow me to introduce myself as the Marketing Manager responsible for Towers Rotana Hotel in Dubai.

Google maps is showing a wrong location to Towers Rotana.

 

  1. Towers Rotana Info - https://www.google.ae/search?q=Towers+Rotana+Sheikh+Zayed+Rd+Dubai&ludocid=18277642034373047663&hl=e...

  2. Rose Rayhaan info displayed on Towers Rotana search - https://www.google.ae/?gfe_rd=cr&ei=KPGyV5qsCdCp8weW54vIBQ&gws_rd=ssl#q=towers+rotana+sheikh+zayed

 I hope you can help.

 

Thank you.

 

1 Expert replyverified_user

Re: Trouble editing locations, Maps shows wrong address

Top Contributor
# 2
Top Contributor

@Jad B

 

 

I see that there are two different hotel listings at slightly different locations 

this is for the "Towers Rotana"  (https://goo.gl/maps/jFt2xuPZ5jQ2) and its pinpointed at 25.212704, 55.275008

 

The other is called "Rose Rayhaan by Rotana" (https://goo.gl/maps/RqVuhkEEfj12) and its pinpointed at 25.212161, 55.276713

 

Now its hard for me to decide which of both are wrong pinpointed.

However: both listings are verified listings so the owner of the listing should be able to move the marker where ever it should be near the specified address

Please explain me which of both listings is the wrong one and whether or not you are the owner of the GoogleMyBusiness listing

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Trouble editing locations, Maps shows wrong address

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Dear Helmut.

Thank you for your response.

The below mark of Towers Rotana is correctly pinpointed. However and when
searching for Towers Rotana on Google it redirects us to Rose Rayhaan by
Rotana.

I am the owner of the Google My Business Listings for Towers Rotana.

I hope you can help me rectify this.

Thank you.

Re: Trouble editing locations, Maps shows wrong address

Top Contributor
# 4
Top Contributor

I will try my best 

But I need some more clarification.

 

oviously there are (at least) two different verified listings
1# https://plus.google.com/100163291244488465943

(its NAPW are "Towers Rotana",  "Sheikh Zayed Road، Financial Centre Metro Station إمارة دبيّ United Arab Emirates" , +971 4 343 8000 and https://www.rotana.com/rotanahotelandresorts/unitedarabemirates/dubai/towersrotana)

 

2# https://plus.google.com/100105860436550512428

(its NAPW are "Rose Rayhaan by Rotana",  "Sheikh Zayed Road, Near Financial Center Metro Station Dubai United Arab Emirates" , +971 4 323 0111 and https://www.rotana.com/rayhaanhotelandresorts/unitedarabemirates/dubai/roserayhaanbyrotana)

 

Are this in reality two different hotels in different buildings or two hotels in the same building (under different managment)?

 

I wonder why both websites are subsites of www.rotana.com/rotanahotelandresorts/unitedarabemirates/dubai - this might lead to some confusion too.

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Trouble editing locations, Maps shows wrong address

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Dear Helmut,

Thank you for your response.

Towers and Rose are separate hotels only across the street from one
another. They are also both part of Rotana Hotels and Resorts.

Please help us land guests correctly to Towers Rotana on Google as we have
faced complaints about location already.

Thank you.

Re: Trouble editing locations, Maps shows wrong address

Top Contributor
# 6
Top Contributor

@Jad B

I have asked my communication manager for her help.

 

(for my own reference only: I need your help)
Not sure its a easy task as apparently both listings are somehow messed.

There is an other strange thing you should know about:

Searching like here for "Towers Rotana"  I neither get the "Towers Rotana" not the "Rose Rayhaan by Rotana" but the resulting knowledge graph for "Rose Tower"

Screenshot 2016-08-18 at 15.19.42.png

 

But the "Rose Tower" is in fact the same listing as the "Rose Rayhaan by Rotana" (same location, same phone, same gotten  reviews etc)

 

To test this I just wrote a review on   "Rose Tower" and get it now listed on my contributions as posted for  "Rose Rayhaan by Rotana

 

Perhaps the name "Rose Tower" is somehow hidden in the listing of "Rose Rayhaan by Rotana" and is causing the confusion between  "Rose Rayhaan by Rotana" and "Rose Tower".

Same  suspect regarding the confusion betweeen  "Towers Rotana" and "Rose Rayhaan by Rotana" (aka "Rose Tower")

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Trouble editing locations, Maps shows wrong address

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi Helmut.

I really hope you and your team can help me resolve this mess at the
soonest.

I'm having a lot of complaints as my guests are travelling to the wrong
location.

Thanks.

Re: Trouble editing locations, Maps shows wrong address

Top Contributor
# 8
Top Contributor

@Jad B

Hi Helmut.

I really hope you and your team can help me resolve this mess at the
soonest.

are you aware how this forum works?

 

I'm  -as allmost all the other contributors here not having the "Google badge"-  are volunteers.

 

We nevertheless try our best to help users.

If necessary we do this escalating issues like yours to Google - as done by me in your case already.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Trouble editing locations, Maps shows wrong address

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Hello Helmut.

Thank you very much for your helpfulness thus far.

I look forward to your positive response.

Have a nice day.

Re: Trouble editing locations, Maps shows wrong address

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Hello Helmut.

Can you please advise me on the steps I must take to correct this error.

Thank you.