AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

My Business
5.2K members online now
5.2K members online now
Has someone else verified your business? Learn how to recover ownership
Guide Me
star_border
Reply

Transferring business page from deceased employee

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

An employee of our business was in charge of our YouTube Channel. He passed away and subsequently we realized he used his personal gmail to set up our business page.  Now his google gmail ID is unaccessable and we do not know how to reclaim or transfer ownership of the YouTube channel which uses our business name.as a title. 

Any help how to resolve is very welcome.

Michael

Business name   FocusonMexico.com

Business address:   APDO 1179, Chapala, Jalisco, Mexico, C.P. 45900

Current telephone number; (US) 210-745-1404

Google+URL  - https://plus.google.com/u/0/108357123000723800312/posts

 

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Michael N
February 2016

Re: Transferring business page from deceased employee

Top Contributor
# 5
Top Contributor

Hi @Michael N

 

I'm really sorry but our speciality here is help with Google Local listings.

 

The TCs in the YouTube help forum really are your best bet for online help in the YouTube space.


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog

View solution in original post

Re: Transferring business page from deceased employee

Top Contributor
# 2
Top Contributor

@Michael N

 

I'm not sure this is the right place for YT channel related questions (there is a dedicate YT help  forum: https://productforums.google.com/forum/#!forum/youtube)

 

In case the former employee managed a local business page of your business and you need to regain control over it there is  a HC article explaining the How-to -do:https://support.google.com/business/answer/4566671?hl=en

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Transferring business page from deceased employee

Top Contributor
# 3
Top Contributor

Hi @Michael N

 

Is this your YouTube channel? https://www.youtube.com/user/FocusOnMexico

 

If so, then it is linked to a Brand page which means that the HC article Helmut linked to won't work unfortunately. Definitely speak to the YouTube experts though as Helmut recommended to see if you can regain control of the channel itself through some other means.


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog

Re: Transferring business page from deceased employee

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
thanks Priya, Yes that is our business YT channel which is under our deceased employees personal google account.

I did post on YouTube forum, but the link they advised to go to for dealing with deceased person doesn't appear to include a fix to our situation.
Do you have any idea of how the widow of the deceased - who also works for us - could contact someone who would actually consider the specifics of our situation? We are concerned that the account not just get deleted as we would lose all of our content...
Thanks!
Michael
p.s. here is the link they suggested; this link: http://support.google.com/accounts/bin/answer.py?hl=en&answer=2842525 but none of the options in the checklist seem to apply...
Marked as Best Answer.
Solution
Accepted by topic author Michael N
February 2016

Re: Transferring business page from deceased employee

Top Contributor
# 5
Top Contributor

Hi @Michael N

 

I'm really sorry but our speciality here is help with Google Local listings.

 

The TCs in the YouTube help forum really are your best bet for online help in the YouTube space.


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog