Transfer primary ownership (FAQ article doesn't work)[ Edited ]
May - last edited May
I am trying to transfer the primary ownership of a business listing because I no longer work for the company. This support article doesn't reflect what the available options are. I can add new users but there is no option to change the permissions of existing users and making anyone the "primary owner" isn't an option, only making them an "owner," which doesn't allow me to remove myself as a user.
I've attached photos. The names are cropped for privacy but there is nothing to the left of them.
Transfer primary ownership (FAQ article doesn't work)
you can transfer the primary ownership only to users having accepted your invite.
The two users as per your screenshot are not yet owners as they have not yet accepted your invite.
See also my response in here:
Helmut Geissler, Google My Business Top Contributor | my G+ profile