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Transfer primary ownership (FAQ article doesn't work)

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am trying to transfer the primary ownership of a business listing because I no longer work for the company. This  support article doesn't reflect what the available options are. I can add new users but there is no option to change the permissions of existing users and making anyone the "primary owner" isn't an option, only making them an "owner," which doesn't allow me to remove myself as a user. 


I've attached photos. The names are cropped for privacy but there is nothing to the left of them. 


Screen Shot 2018-05-30 at 5.46.27 PM.pngScreen Shot 2018-05-30 at 5.46.40 PM.png

1 Expert replyverified_user

Transfer primary ownership (FAQ article doesn't work)

Top Contributor
# 2
Top Contributor

you  can  transfer  the  primary ownership only to users  having  accepted your  invite.

The  two  users  as per your screenshot are  not yet owners  as  they  have not  yet  accepted your invite.

See  also my response in here:

Become primary owner of account

Helmut Geissler, Google My Business Top Contributor   |  my G+ profile