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Took over for existing business and we keep being reported as closed

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have had to correct our page a number of times as it keeps being reported as closed. Is there any way to have a setting that changes must be confirmed by me before any change to the business page is made?

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Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Kathryne T
1 month ago

Re: Took over for existing business and we keep being reported as closed

Top Contributor
# 2
Top Contributor

Hi @Kathryne T

 

There is nothing you can set. 

 

Changes that Google cannot confirm are left as pending in the dashboard for you to confirm or deny. However if these are being made instantly, then Google must be finding this information online and accepting the change.

 

What is the name and address of the business?



Tim Capper, Google My Business Top Contributor
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View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Kathryne T
1 month ago

Re: Took over for existing business and we keep being reported as closed

Top Contributor
# 2
Top Contributor

Hi @Kathryne T

 

There is nothing you can set. 

 

Changes that Google cannot confirm are left as pending in the dashboard for you to confirm or deny. However if these are being made instantly, then Google must be finding this information online and accepting the change.

 

What is the name and address of the business?



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Took over for existing business and we keep being reported as closed

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Kathryne Townsend -State Farm at 5066 Peters Creek PKWY Winston-Salem NC 27127

Re: Took over for existing business and we keep being reported as closed

Top Contributor
# 4
Top Contributor

Thanks @Kathryne T

 

I cant find any obvious reasons online, all external citations look fine.

 

So I am guessing this is malicious and a user using suggest edit, that has a bit more account authority.

 

The next time you notice it marked as closed:

 

Take a screenshot of dashboard - mark it with time and date, then post it onto this thread again.

Oh and mark it as open again -  deny edit.

 

Hopefully then they will be able to see whats going on and find a solution.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership