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Taking off bad reviews.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I took over a franchise about 4yrs ago,but would like to see how to take off the reviews from the previous owner. She has tons of bad reviews!  It’s a franchise so we have to keep the name,phone number,website and location. 

Taking off bad reviews.

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Hi @Crystal K

In order to get a review removed, you first have to flag it inside the Google My Business dashboard and wait three days. After 3 days you can contact Google about it but honestly you won't get far unless you can prove it violates their guidelines (https://goo.gl/cHq2DU). You can tweet to them at @googlemybiz or message them on Facebook at https://www.facebook.com/GoogleMyBusiness/. Usually they respond in 1-5 business days.

 

It is extremely unlikely that Google will remove a negative review because often people use anonymous usernames online and there isn't any way to prove their identity. What I would suggest is posting a response to the review after you read this article that gives great tips on how to reply to reviews:

http://blumenthals.com/blog/2010/03/16/responding-to-negative-reviews-the-real-audience-is-your-pros...