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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I've been trying to get ownership of my business now for 2 months and still not got it sorted.

 

I keep being told there is a technical issue but I've spoken to others who have got on ok with it. 

 

I've got advertising vouchers that run out shortly and until it is corrected, I can't run the advertising. 

 

1. Broken Fashion

2. 6 Whattons close, sedgebrook, grantham, lincs, NG32 2EX

3. 07835 265101

4. https://www.google.co.uk/maps/place/Broken+Fashion+Ltd/@52.9334998,-0.7232138,15z/data=!4m2!3m1!1s0x...

5. www.Broken-Fashion.co.uk

 

Anyone else had this problem?

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Graham M
January

Still not sorted

Top Contributor
# 9
Top Contributor

As an e-comercebusiness it wouldn't be eligible (online businessses arenow as they service therir customers not "in person")

The only possiblecategory would IMHO corporate office.

 

Maybe the best approche would be toask Goolge to get the actual listing removed.

Then -anyone responsible for the "corporate office"- could try creating a new listing for the "Corporate Office" 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

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Top Contributor
# 2
Top Contributor

when have you last time tried 

And how(by whom) were you told about "there is a technical issue"?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

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Top Contributor
# 3
Top Contributor

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Still not sorted

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi @Helmut Geissler,

 

I requested the ownership access on 5th November and then I was told over the phone to request again on 12th December.

This is the email I have received for the past 2 weeks:

Hi Graham,
 
Thank you for your response!

We’ve found that your Google My Business concern is the result of a technical issue. Our engineers are working on the issue but they don’t have an estimate for when the issue will be resolved.
 
Once the concern would be resolved, I would update you myself. I request your time and patience. 
 
Thanks,
Pankaj 
Google My Business team
 
Many thanks for looking at this Helmut,
Graham

Still not sorted

Top Contributor
# 5
Top Contributor

HI @Graham Mac  does this mail show in its subject kind of an long numeriv identifier in such brackets [....] (if yes: it's the so-called "caseID" and I would like knowing it)

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Still not sorted

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi @Helmut Geissler 

I'm afraid not. The subject is just 'Google my business'

 

Thanks 

Graham 

Still not sorted

Top Contributor
# 7
Top Contributor

Thanks @Graham Mac

 

I like starting now some research on my end.

Before doing it I have one question:actually the listing in  question comes as a business center"

But as such it shouldn't seriously be pinpointed in a  residential area of a small village as per its address "

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Still not sorted

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi @Helmut Geissler

 

Yes, you are correct. I was hoping to get ownership to remove that as it is an e-commerce business that has it's HQ at that address. We sell clothes accessories over the internet.

 

Many Thanks

Graham

Marked as Best Answer.
Solution
Accepted by topic author Graham M
January

Still not sorted

Top Contributor
# 9
Top Contributor

As an e-comercebusiness it wouldn't be eligible (online businessses arenow as they service therir customers not "in person")

The only possiblecategory would IMHO corporate office.

 

Maybe the best approche would be toask Goolge to get the actual listing removed.

Then -anyone responsible for the "corporate office"- could try creating a new listing for the "Corporate Office" 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Still not sorted

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Many thanks @Helmut Geissler

 

I'll ask Google to sort that out.

 

I really appreciate your help with this.