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Someone else verified my business and I've requested Admin rights. I need to Google to help

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Someone else verified my business and I've requested Admin rights. I need to Google to help to un-verify account, so I can re-verify account. Or maybe Google can help to verify account in a new email?

Business listing is: +CentralPacificConstructionTempleton

 

I've gone through the "request ownership process" and it's been over 7 days since that was submitted. Our old designer is angry and won't release the listing. Please help us.

 

I have received 2 emails like the one below, but I have no way to contact back. ( The phone and chat buttons don't work at the bottom of email. )

 

Hello,

Thanks for filling out our form.

My name is Anna from the Google My Business support team and I’m confirming that we’ve just passed your access request for Central Pacific Construction and Remodeling XXXXXXXXX ( This platform doesn't allow HTML or such. ) local page on Google My Business to the current owner of this page.

What to expect:

Please allow 7 full days for the current owner to evaluate your request and respond. If the current owner hasn’t responded to you directly within 7 days, you can reply to this email and we’ll take additional steps to follow up. Please know we won’t be able to help you with your request before the 7 days have passed.

Important:

  1. If you’ve forgotten the email address or password that you use to sign in to your Google My Business account, we recommend that you check any other email account you normally use to see if the access request was sent there. 
  2. If you are only interested in updating this listing's information on Google and you don’t require management access to the listing,

If you’ve used this form for any type of question unrelated to the ownership or management of this page, please reply to this email immediately so that we can directly help resolve your issue.

Thank you,

Anna

The Google My Business Team

 

 

 

Please help!

Thanks

 

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Frank C
August 2016

Re: Someone else verified my business and I've requested Admin rights. I need to Google to help

Top Contributor
# 4
Top Contributor
is there any case ID in Annas mail?

If not you need to contact business support regarding the ownership issue.
The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist
https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Re: Someone else verified my business and I've requested Admin rights. I need to Google to help

Top Contributor
# 2
Top Contributor
since you used the procedure "Someone else verified..." a week ago and did not here from the page owner

what or how did you respond on the mail Anna sent you?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Someone else verified my business and I've requested Admin rights. I need to Google to help

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hello Helmut,

I can't seem to respond to Anna. I tried at the local-help@google.com, but didn't work. Got message that I can't email there.
Marked as Best Answer.
Solution
Accepted by topic author Frank C
August 2016

Re: Someone else verified my business and I've requested Admin rights. I need to Google to help

Top Contributor
# 4
Top Contributor
is there any case ID in Annas mail?

If not you need to contact business support regarding the ownership issue.
The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist
https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Someone else verified my business and I've requested Admin rights. I need to Google to help

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thank you very much kind sir!

Re: Someone else verified my business and I've requested Admin rights. I need to Google to help

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
I seem to have a duplicate business I've been thru the process 4 times and go Daddy never gives permission to own the site even tho I'm the owner. Help

Re: Someone else verified my business and I've requested Admin rights. I need to Google to help

Top Contributor
# 7
Top Contributor

@Rick J

Please start your own thread providing there all information to understand and investigate your issue
This allows us to keep the forum organized and gives you the attention you need.
This ( https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB ) is our top level Community--from there, you can click into the board title that is most applicable for your issue. Once you're in an individual board, you can click on the red/pink + sign in the lower right corner of the screen to start a new topic.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Someone else verified my business and I've requested Admin rights. I need to Google to help

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Someone else verified my page also since 3 months google team is only fooling me the fake owner is not responding.he denied from the ownership rights.i have already told to google team kindly check for comapny legal document from me and fake owner but they are just fooling me since 3 months.they dont have any kind of service just fooling us.

Someone else verified my business and I've requested Admin rights. I need to Google to help

Top Contributor
# 9
Top Contributor

do oyu have any idea how to help you based on this sparse infromation?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Someone else verified my business and I've requested Admin rights. I need to Google to help

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Request ownership process please