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Someone else has claimed my business as thier own

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

When I try to claim ownership of my business page on google somebody has already claimed it.

When i try and request ownership a yellow word column pop up and says : "Sorry we are having some issues. Please try again later."

This has been going on for months and nothing is working how do I get my business page back??

Also some guy with a yahoo lanyard on posted pictures of himself Photoshoped into my business pictures

 

Business name is Al's Tree Service

Address: 650 2 Mile Creek Rd.

#: 716-692-7041

 

1 Expert replyverified_user

Re: Someone else has claimed my business as thier own

Top Contributor
# 2
Top Contributor

Hi @Als T

 

I'm in the process to replicate your issue

 

And it seems the described error wouldn't happen on my end - enabling to request the ownership instead of  you 

To explainwhat I'm doing:

 

After getting this view

Screenshot 2018-01-07 at 16.47.18.png

 

I then  hit "Request ownership" and got then this:

 

Screenshot 2018-01-07 at 16.57.06.png

 

Do you get th yellow text  ""Sorry we are having some issues. Please try again later.""before orafter this two steps?

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Someone else has claimed my business as thier own

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I get the text after I check the boxes of ownership and put my phone number down and hit submit

Someone else has claimed my business as thier own

Top Contributor
# 4
Top Contributor

Thanks @Als T

 

I will try taking  a closer look now.

But can't do this before tomorrow morning German time

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Someone else has claimed my business as thier own

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

thank you. i look forward to hearing from you

Someone else has claimed my business as thier own

[ Edited ]
Top Contributor
# 6
Top Contributor

Hi @Als T

 

first of all I get the same issue as you got to for the listing in question.

I'm not sure what's exactly causing it and  have  escalated it to Google (link will work for TC's and Google only

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Someone else has claimed my business as thier own

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

i clicked the link and it says access denied. is there anything else i can do at this time?

Someone else has claimed my business as thier own

Top Contributor
# 8
Top Contributor

Yes!

Better reading what   wrote:

"have  escalated it to Google (link will work for TC's and Google only"

Are you by chance a TC or a Googler -  I would be very surprised???

 

Please be patient until I get a word back from Google.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Someone else has claimed my business as thier own

Top Contributor
# 9
Top Contributor

Hey @Als T

 

Goolge informed me its caused by an technical issue.
They are looking into it but don'thave an ETA when the issue will be resolved.

 

FMI: [2-3858000020799] 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Someone else has claimed my business as thier own

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Some google person called me yesterday and sent me a link to try in hopes it does something. It seems to be the exact same thing because when I use it and try to do the ownership request it again just says the same thing that they are experiencing issues please try again later. Hopefully they can actively do something else because I have been getting the same technical response for several months now mean while somebody else somehow hijacks my business page and I have nothing to say in the matter