My Business
5.7K members online now
5.7K members online now
Has someone else verified your business? Learn how to recover ownership
Guide Me
star_border
Reply

Someone else has claimed my business as thier own

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My business name is Steers Plettenberg Bay.

Address: Shell Ultra City Plettenberg Bay

Ph: +27445330143

https://www.google.co.za/maps/place/Steers/@-34.0504509,23.356016,17z/data=!3m1!4b1!4m5!3m4!1s0x1e78...

 

Someone else has verified my business as thier own without my permission or authority. I have tried following the normal process to have ownership transferred, but the current illegal 'owner' refuses to hand over ownership to me.  Google Help have not been able to assist me so far. Please can someone tell me what the procedure is in this kind of situation. Thank You

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Marked as Best Answer.
Solution
Accepted by Ben Fisher (Top Contributor)
December

Someone else has claimed my business as thier own

Top Contributor
# 6
Top Contributor

Hi @Charles R thanks for the case number. I escalated to Google and they've advised that you need to reach out to the original owner directly for assistance in this matter. I'm sorry I couldn't help further.


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog

View solution in original post

Someone else has claimed my business as thier own

Top Contributor
# 2
Top Contributor

@Charles R I know it's been a few weeks since you posted here - is this still an issue for you or have you been able to resolve the problem?


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog

Re: Someone else has claimed my business as thier own

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi, I am still having the same problem whereby this person has claimed my
business as their own and refuse to hand over to me as the legitimate owner
of the business.

Regards
Charles
--
Charles Roberts
Ph: 0742287144

Someone else has claimed my business as thier own

Top Contributor
# 4
Top Contributor

@Charles R I can try escalating but can you first please provide me with the support id for when you made the original request for ownership.


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog

Re: Someone else has claimed my business as thier own

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi the case number that I have is: 7-8396000018834

Regards

--
Charles Roberts
Ph: 0742287144
Highlighted
Marked as Best Answer.
Solution
Accepted by Ben Fisher (Top Contributor)
December

Someone else has claimed my business as thier own

Top Contributor
# 6
Top Contributor

Hi @Charles R thanks for the case number. I escalated to Google and they've advised that you need to reach out to the original owner directly for assistance in this matter. I'm sorry I couldn't help further.


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog

Re: Someone else has claimed my business as thier own

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi, I dont know who the person is who has claimed the business.
I have been the owner of the business since 2008.
I have no idea who has claimed ownership of this business illegally.

Please can you advise what the procedure is in this a case like this.

Regards

--
Charles Roberts
Ph: 0742287144

Someone else has claimed my business as thier own

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

I am having the same problem. I have no clue who claimed my listing!

Someone else has claimed my business as thier own

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

I'm having the same problem! I can't believe Google would allow it!

Someone else has claimed my business as thier own

Top Contributor
# 10
Top Contributor

@lucy c & @Jennifer R

 

Please start your own thread providing there all information to understand and investigate your issue
This allows us to keep the forum organized and gives you the attention you need. 
This ( https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB ) is our top level Community--from there, you can click into the board title that is most applicable for your issue. Once you're in an individual board, you can click on the red/pink + sign in the lower right corner of the screen to start a new topic.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile