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Someone else claiming our business address

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I recently received verification of our real estate business, Help-U-Sell Santa Maria, on GMB.  Every time I open Google Maps to look for it, it isn't there, but when I search for it by address, it shows up. I also discovered that someone who worked in our office (years ago) has/had created an account with a business name almost identical to ours, HELP-US-SELL, and using our address.

 

Could this issue be the reason our business is not being shown on Google Maps? What can be done to correct this problem?

 

Help-U-Sell Santa Maria

602 E Main St

Santa Maria, CA

 

Thank you for your help.

 
 
 
1 Expert replyverified_user

Re: Someone else claiming our business address

[ Edited ]
Top Contributor
# 2
Top Contributor

"HELP-US-SELL" is an obvous duplicate - same address, same phone and almost identical name - though verified

 

Recommend to contact business support to get it merged with yours or even better to removed

 

The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist
https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

 

@Ken K:

Edited information:

 

Seems I was meanwhile able to delete the duplicate "HELP-US-SELL" from Google.

It can take one or two days until it happen deleted entirely.

Please doubleck this via this link: https://maps.google.com/?cid=1205842891385858507

 

In case it doesnt  anmymore show "HELP-US-SELL"  you can be happy.

 

If not you can still try contacting support reporting https://maps.google.com/?cid=1205842891385858507 as a spammy dupe of your own listing 

https://maps.google.com/?cid=18328026236856676084

 

Edited:

 

just checked  few hours later the link https://maps.google.com/?cid=1205842891385858507 and the duplicate i gone!

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Someone else claiming our business address

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you sir for all your help! It is greatly appreciated.
I did notice that there is still no "label" showing for our business on Google Maps. I thought it would automatically be visible when viewing the general location, without entering any "search" information.
Thank you.