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Someone created a second Google My Business account for our company

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Recently someone created a second Google My Business account with our doctor's office name and the name of the doctor owner. There is a single review with 1 star and a negative comment from a fictitious user who we have no record of in our files. This page now comes up in the right column of search results when searching the name of our practice in a Google search. What can I do to get this page removed The "claim this business" link is clickable so this business is not verified. Our real MyBusiness page is verified so I'm wondering why this one is now coming up rather than ours? 

2 Expert replyverified_user

Re: Someone created a second Google My Business account for our company

Top Contributor
# 2
Top Contributor

@Patrick H

 

would yo mind providing links to both business pages in question?

Thanks

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Someone created a second Google My Business account for our company

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Helmut;

Here is the google search results that show the duplicate site unclaimed business
https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=all%20about%20kids%20de...

this is our verified google my business site

https://business.google.com/b/109652799769218905215/dashboard/l/11201620030483170891?hl=en

Thanks in advance for your help.


Re: Someone created a second Google My Business account for our company

Top Contributor
# 4
Top Contributor

@Patrick H

Thanks for getting back to me
But clicking your search link I get no local results at all:

Screenshot 2016-03-18 at 12.19.13.png

 

Searching instead for "all about kids dentistry near Arlington Heights" I get this unverified result:

Screenshot 2016-03-18 at 12.24.44.png

 

If this one is the result you are talking about?

If so my advise would be to report it as duplicate of your page.

Can do this through this link "Suggest an edit"  

You also could contact business support asking them to take the other unverified listing down.

The best way to contact business support:
https://support.google.com/business/contactflow?hl=en

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Someone created a second Google My Business account for our company

Google Employee
# 5
Google Employee
Hi @Patrick H,

It has been over a month since we’ve heard from you regarding this thread, so I wanted to check in and ensure that your issue has been resolved.

Please feel free to respond on this thread if you are still facing this problem, we would be happy to help you.

Regards,
Manoj
Community Specialist | Google My Business