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Someone at Google changed my health insurance client's phone number on Google My Business

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Someone at Google changed my health insurance client's phone number on Google My Business to this fraudulent number 800-701-5909. I recently found out that it really was a Maps user, but I don't know who it was. What is the point of verifying your business when crazy maniacs can edit whatever they want on your Google listing and get it published. The edits appear to be published by Google without my approval. What is wrong with you, Google? Have you completely lost all control over Google listings? My client has probably lost valuable business. Is this type of thing still going on? Is anybody who's anybody able to publish whatever they want on Google listings? Please stop this madness!

P.S. I talked to a Google rep and they updated the crazy phone number to the correct number.