My Business
2.1K members online now
2.1K members online now
Has someone else verified your business? Learn how to recover ownership
Guide Me
star_border
Reply

Several Google My Business issues for major brand, unable to access Live Chat support

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi all,

 

I work for an agency that represents a major brand with multiple properties/locations throughout the world. Up until a few weeks ago, I have been rather successful in resolving issues via the Live Chat function for Google My Business Help. However it now seems as if this function is permanently unavailable as every time I check (at all hours of the day) I am greeted with a "Chat support is currently not available" message. This has been the case for at least the past two weeks.

 

Does anyone know how I can get in touch with a representative? By email? Phone? As we currently have several items building up that we're unable to address.

 

Any help is appreciated. Thanks!

 

John

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author John A
October 2016

Re: Several Google My Business issues for major brand, unable to access Live Chat support

Top Contributor
# 2
Top Contributor

Hi @John A

 

You can contact business support:

 

Contact Business Support 

 

https://support.google.com/business/contact/business_c2c_l?rd=3#

 

OR - Go to Dashboard >> Manage Location

Top Right ( Hamburger Menu ) >> Support

Contact Business Support.png

 

Select Support >> Help Menu Pops Up

Scroll Down to Email

 

Contact Business Support Email and Call Back.png

 

Fill in the details >> Request Call Back or Email

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author John A
October 2016

Re: Several Google My Business issues for major brand, unable to access Live Chat support

Top Contributor
# 2
Top Contributor

Hi @John A

 

You can contact business support:

 

Contact Business Support 

 

https://support.google.com/business/contact/business_c2c_l?rd=3#

 

OR - Go to Dashboard >> Manage Location

Top Right ( Hamburger Menu ) >> Support

Contact Business Support.png

 

Select Support >> Help Menu Pops Up

Scroll Down to Email

 

Contact Business Support Email and Call Back.png

 

Fill in the details >> Request Call Back or Email

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Several Google My Business issues for major brand, unable to access Live Chat support

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks so much Tim! This looks very promising. Any insights on typical response time? And would you recommend submitting each query separately, or all together?

 

Thanks again!

 

Re: Several Google My Business issues for major brand, unable to access Live Chat support

Top Contributor
# 4
Top Contributor

Hi @John A

 

Call back ( if during office hours ) is pretty instant, Email usually within 24hrs.

 

I would start with 1 query and if using call back you can discuss others.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership