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SOS - My business listing with 150+ 4.2 star reviews magically disappeared!?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am unable to retrieve my listing of 150+ reviews from google SERPS. In it's place is a lousy listing. I must recover stat. What's going on? I have screenshots of the listing taken in May 2017. It was fine up until this week or last week. The listing was good in December. I must recover this ASAP and get my listing with reviews resolved.

 

Google my business help wizard is of no us. I sent an e-mail to my old rep from a previous encounter only to be met with an error:
"Oops! Looks like you're trying to contact the Google My Business Team (formerly Google Places), but unfortunately your message will not reach us this way."

 

Need ASAP resolution now.

How do I get a rep back on the phone?

 

Thank you

 

SOS - My business listing with 150+ 4.2 star reviews magically disappeared!?

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

Hi @Miek T 0 if possible can  you give the rest of the information 

Please include the following with your question: 
1. Full business name 
2. Current business address 
3. Current telephone number 
4. Google Maps URL 
5. Website (if applicable) 

 

SOS - My business listing with 150+ 4.2 star reviews magically disappeared!?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I have them on the phone and e-mail. Thanks :)