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Reviews from Web linking to the wrong business

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 

Hi

 

business name: Gideon frisco

URL: gideon frisco

 

Basically my issue is the following, When someone searches for my business using the generic name my details appear of the side showing the business name, address etc/

 

But recently  it has started showing a section called

'reviews from the web', which connects to a facebook account, The problem is it is not our facebook account, but another company who have a similar name. 

 

Is anyone got any ideas on how to address this? We have reached out to both Google and Facebook and are unable to resolve it.

 

 

Thanks

DD

1 Expert replyverified_user

Reviews from Web linking to the wrong business

Top Contributor
# 2
Top Contributor

@Diwakar D

 

I recommend getting in touch with GMB support via one of these options and ask for help in getting rid of the mislinkage:

Talk to a specialist

Facebook

Twitter

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Reviews from Web linking to the wrong business

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
They are saying that it is facebook's fault.

Sent from my iPhone

Reviews from Web linking to the wrong business

Top Contributor
# 4
Top Contributor

@Diwakar D

This sounds bit ridiculous as it isn't FB adding their links on Google's knowledge graph for your business.

But perhaps I'm mistaken too.

Can you please provide a link to your bsuiness and its knowledge graph in order to take a closer look?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Reviews from Web linking to the wrong business

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Search for 'Gideon frisco' on google. Reviews from web links to the another business on Faceboook. Google Reviews and Facebook Profile links are fine. Google and Frisco are blaming each other.

 

Here is the link to business

gideon frisco

Reviews from Web linking to the wrong business

Top Contributor
# 6
Top Contributor

clicking your link gideon frisco I gete the KP for "Gideon Math & Reading" at " 7151 Preston Rd #191a, Frisco, TX 75034, USA" and below on the KP I get a link to FB and it's linked to the a FB site of "Gideon Math and Reading - Frisco"

 

Please explain me why this is wrong and to what other FB site should your listing get  linked instead of the a FB site of "Gideon Math and Reading - Frisco"?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile