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Review Summary pulling misleading line from 5 star review

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have been seeing interesting reviews on a business's Google+ Reviews and wondered why this is. The top 3 featured reviews show a line taken from a review that looks seemingly negative, yet the review itself is very positive. Why is it that Google is pulling this line? It's a very misleading, and I'm wondering if there's any way to change what is being pulled into the review summary box. See the line and the full review below: https://plus.google.com/104596309957252125523/posts/e12swKoMVDA

1 Expert replyverified_user

Re: Review Summary pulling misleading line from 5 star review

Top Contributor
# 2
Top Contributor
Hi Jaclyn

Algorithms are fun things - sometimes they get it oh so wrong :)

If you'd like to request Google review this snippet you'll need to complete this form: https://support.google.com/business/contact/business_glance_summary

Priya Chandra, Google My Business Top Contributor
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