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Resolve duplicate listings on Google My Business

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I have a client who has 2 businesses in the same address. We have created them another Google my business listing however, on confirmation a notification in our account says the following...

 

"Owner conflict

This location is a duplicate of a location you don't own or manage on Google. You can remove this location or request to become the owner or a manager of this location."
 
How can we keep these business listings separate? I also note that Google My Business support has now stopped. 
 
Hope you can help...
1 Expert replyverified_user

Re: Resolve duplicate listings on Google My Business

Top Contributor
# 2
Top Contributor
I'm not aware Google My Business support has now stopped.
CAn you please provide more details about thsi "stopped" support?
Have you tried the best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist

https://goo.gl/IL2Qmf
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

Regarding the "two businesses"
Are they by chance using the same phone number and/or website?

If not please provide their details or sceengrabs of the specification in oyur dahsboard.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Resolve duplicate listings on Google My Business

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Collin,
I've got exactly the same issue. We have 2 brands under one roof, with a shared phone number. I spent 1/2 hour talking to a Google representative (there's a call back option when you look into your account on the business page) and was told if I didn't remove the duplicates they would suspend my account.
Apparently I am violating the Google terms.

Resolve duplicate listings on Google My Business

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

What phone number did you call?!

They have hidden their phone numbers so i cant call for help, sooooo annoying!!!!

Resolve duplicate listings on Google My Business

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi, 

 

if you log into your Google Business account (https://business.google.com/) on the top left hand corner you'll find the hamburger menu.  The third option is SUPPORT.  Click on that and a help box will open - scroll to the bottom and you'll see PHONE. Put your details in and Google will call you straightaway.

Hope that helps.