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Removing review after buying an existing business

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi Tim,

 

We have purchased over the past few years a number of apartment complexes in Oklahoma City.  Quite a few of them had bad user ratings.  One example is Belle Isle Terrace () which was purchased in June, 2016.  The transaction is recorded at the County Assessor here:  https://ariisp1.oklahomacounty.org/assessor/Searches/AN-R.asp?ACCOUNTNO=R133241305

 

This is one of several.  What is the process I must follow to remove older ratings?

 

Thanks!

1 Expert replyverified_user

Re: Removing review after buying an existing business

Top Contributor
# 2
Top Contributor

Hi @Steven K

 

Apartment complexes should not have a business page ? Google My Business Guidelines

 

But I may not be fully understanding of what you call an apartment complex.

What is the map listing for this and do you have ownership of the listing ?

 

 



Tim Capper, Google My Business Top Contributor
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Removing review after buying an existing business

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks Tim.  This is a business.  All the properties have leasing offices on site with business hours.  We are rated by customers (tenants) on how well we maintain the property, our customer service to our tenants, etc.

 

The prior owners of many of these apartment complexes did not treat their tenants well or maintain the property.  We work very hard to be very responsive to the needs of our tenants and emphasize customer service.  The poor ratings in the past, which is a comment on the prior owners and prior management, hurts us in the eyes of potential customers.

 

Any suggestions?

Re: Removing review after buying an existing business

Top Contributor
# 4
Top Contributor

Hi @Steven K

 

Agg okay its the leasing companys listing.

 

This should be okay because the name would have changed on the listing to the new companies name.

 

Please provide the map listing url's together with the date that each of these were purchased by the new company.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership