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Regain Access to our GMB Listing from Grublabs (former Tap2Eat)

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# 1
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Hello @Ben Fisher @Tim Capper


I have one issue that seems impossible to solve, thus we need your help.

The business info are the following:
1. Full business name: Pizzarella's

2. Current business address: 700 Fieldstone Dr NE, Leesburg VA, 20176
3. Current telephone number: +1 571-510-3909
4. Google Maps URL:  https://www.google.com/maps/place/Pizzarella's/@39.125815,-77.5458928,15z/data=!4m2!3m1!1s0x0:0x74df...

Email [associated with the case]: pizzarellasleesburgmenu@gmail.com
 
The story goes like this:
We have had a short cooperation with an online ordering company Grublabs (former Tap2Eat) and after we while stopped working with them (several reasons).Yet, we have not been aware that they have gained access of our GMB listing until recently. Probably at one point, they have mislead some of our employees getting the verification pin without informing the management of the business.
We have ask several times ownership transfer of the listing, they have neither denied nor accepted such request. We even called at their  official contact phone number, and they are not willing to release the listing.
Instead granting ownership to us, they are tricking the GMB automated ownership transfer system by adding us as "Managers", switch us to "Communication managers" and then they delete us immediately, the same day (which means our ownership request fails, drops down), and this is happening several times.
This is in breach of the following Google policy [https://support.google.com/business/answer/3038177?hl=en] which states, in part: "Always respond to management access requests promptly, and always transfer listing ownership to the business owner immediately upon request. Authorized representatives must, whenever possible, encourage the business owner to create an account, own the listing, and add authorized representatives as managers. 
Failure to adhere to these policies may result in a suspension for the listing and/or account...." 

Is there a way you as GMB Top Contributors or someone from GMB Support like @Marissa_GMB can help us?? 
Trust me, we have called GMB Support team by phone, and probably since they are not trained well, they tell us to ask again ownership rights, and when we tell them that we have done this several times, they advice us to switch email and ask again. This leads us to a dead end since again current listing owner Grublabs (former Tap2Eat)  makes the same trick adding us as "Managers", switch us to "Communication managers" and then they delete us immediately, the same day.

To confirm all stated above, G reps can call us at the store phone number, or we can sent over to them the business licence as a proof, if needed etc.
We can undertake as business owners whatever needed from our end, just to solve this case. Suspending the current listing and disabling his gmail account would be fair enough, so we can re-verify it and regain ownership.
Ofcourse, GMB policies are clear that they protect the business owner, yet for now we still cant gain access to our listing.

Thank you and kind regards.
Justin
Marketing Manager
Pizzarella's
700 Fieldstone Dr NE, Leesburg VA, 20176

1 Expert replyverified_user

Regain Access to our GMB Listing from Grublabs (former Tap2Eat)

Rising Star
# 2
Rising Star

 Hi JustinD

go Talk to a specialist  ;-)

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Re: Regain Access to our GMB Listing from Grublabs (former Tap2Eat)

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# 3
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Hello @Zdenek Horak,


I fully understand. And I did! Several times!! I have done all by the book!

That's why I address this issue at the community and hope that anyone from GMB Top Contributors or Marissa as Community Manager can help me by reaching GMB Support through their channels. The support I get through phone is so weak and personnel is not trained well. 
Which means I have searched for the answer before I asked here. I know the rules and I respect them https://www.en.advertisercommunity.com/t5/Community-Guidelines/Community-Guidelines/ba-p/475932

By the way, do you read what I ask for help?! This is the second time you just suggest me simply to call a specialist. This is not the way how community members should help each other. This is a place for discussions, and we have to respect each other, since this is mainly a community of users helping other users, thus keep the atmosphere friendly and helpful. In other words, please avoid being mean-spirited, and treat others as you’d like to be treated.

The whole thing is that GrubLabs (former Tap2Eat), instead granting ownership, they are tricking the GMB automated ownership transfer system by adding us first as "Managers", then switch us to "Communication managers" and then they delete us immediately, the same day (which means our request for ownership transfer ails, drops down), and this is happening several times!! GMB Support can't help me (since they don't understand the issue) so I am addressing the issue here.
To better understand who this guys are, read this https://www.sitejabber.com/reviews/www.grublabs.com

 

Thank you but I will wait for a response from GMB Top Contributors or Marissa as Community Manager. So I know in future what to do in such cases: if someone tricks the GMB automated ownership transfer system by adding us first as "Managers", then switch us to "Communication managers" and then they delete us immediately, the same day (which means our request for ownership transfer fails, drops down).

Yet, in meantime, I just saw that the GMB listing got released, so I will go ahead and verify it. Possibly GrubLabs email managing earlier that listing got disabled (they may got penalized). Maybe, I say maybe, someone from GMB Support has read this thread, and reacted, with a manual penalization. Or maybe is something else.
Now I will verify it, and solve this case once and for all.

Kind regards, 
Justin

Regain Access to our GMB Listing from Grublabs (former Tap2Eat)

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# 4
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Hi I have the same problem as you do with this company name Grublabs aka Tap2eat. I want to know if you were able to get out of the contract and how exactly did you regain your GMB? I would really appreciate it if you reply. 

Regain Access to our GMB Listing from Grublabs (former Tap2Eat)

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# 5
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Hey @Juan V
I have managed to verify the listing after I saw that the GMB listing got released, so I went ahead and verify it. Possibly GrubLabs email managing earlier that listing got disabled (they may got penalized). Maybe, I say maybe, someone from GMB Support has read this thread, and reacted, with a manual penalization. Or maybe is something else.