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Re: Removing review after buying an existing business

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
Hi Tim

I did Opened on the August 17 of 2017

Here is the Map url
https://www.google.co.uk/maps/place/Sir+Joseph/@45.5221625,-73.5932542,17z/data=!3m1!4b1!4m5!3m4!1s0...

Thx you very much, also all the old picture before that need to be erased.

Simon
1 Expert replyverified_user

Re: Removing review after buying an existing business

Top Contributor
# 2
Top Contributor

Hi @Simon D

 

Have you kept the same name ? >> if so then it is still technically the same business and Google have not removed old reviews.

 

What was the name before?

 

You can add images via your dashboard.



Tim Capper, Google My Business Top Contributor
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Removing review after buying an existing business

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

The name have changed already 

 

The old name was Pub Sir Joseph and now it goes by the name Sir-Joseph. We are no more a pub and dont server anything else that they used to.

So technically we are a still a restaurant but far from the same business. 

Re: Removing review after buying an existing business

Top Contributor
# 4
Top Contributor

Thanks for clarification @Simon D

 

I will send this up the chain.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Removing review after buying an existing business

Top Contributor
# 5
Top Contributor

Hi @Simon D

 

Unfortunate they will not be removing images or reviews because a substantial re-brand needs to have occurred which they cannot confirm.

 

Sorry

 

I would reply to the old negative reviews with something like, " The Sir Joseph is under new ownership serving a new menu. As the new owners we would love to have you back to see the changes we have made and change your bad experience under the previous ownership to a good experience with us"

 

I'm sure you can phrase it better.

 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Removing review after buying an existing business

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

So basically you are telling me I've paid 200k for a business just so Google won't allow me to make it as new? I don't want to accept this as a answer. I've reinvested 50k for decoration, changed the whole menu, the whole team, changed the name. And im stuck with the old reputation? Sorry Tim but it doesn't make senses, I'm just asking to make my own reputation, i can show you proof of purchase as well. 

Re: Removing review after buying an existing business

Top Contributor
# 7
Top Contributor

Hi @Simon D

 

Don't shoot the messenger and I am always ranting about how reviews are the single biggest let down to Google business listings.

 

You can try contacting direct yourself "keep calm" : )

 

https://support.google.com/business/answer/4596773?from=cuf  ( you need to be logged in to account ) scroll down, you should see contact options.

 

 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership