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Re-Branded Business/GMB Listing Issues

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am struggling with a GMB issue. My client purchased a business and re-branded it. Instead of updating the GMB listing, they made a new GMB listing for the new business name. The old GMB listing is still out there and I cannot merge it with the correct listing until I have ownership. 

 

Here is my problem, when I follow the google support instructions to request ownership of the old listing, it doesn't bring up the business in the list and allow me to request access. Is there another way to request access of an old GMB listing? There are two old listings, I have access to one of them but not the other one. I need access to both before I can merge them, according to google.

 

Anyone have any tips to get this figured out? Thanks!

Re-Branded Business/GMB Listing Issues

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Try adding a new business to your account but use the same information that is in the old listing. You will be prompted with the existing business and you just have to follow the steps to request access.

That said, you can also try reaching out to the owner of the original listing and ask them to grant you ownership.

 

Re-Branded Business/GMB Listing Issues

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Per you first suggestion, I have tried to do that but when prompted, the old business name does not come up. 

Per your second suggestion, we don't know who has ownership of the original listing unfortunately. 

Re-Branded Business/GMB Listing Issues

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Can you provide the names of both listings?

Re-Branded Business/GMB Listing Issues

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Here is the correct listing: https://www.google.com/maps/place/Taylor+General+%26+Cosmetic+Dentistry/@45.770563,-108.5863427,17z/...

Here is the old business listing: https://goo.gl/WwachJ

Here is a second duplicate listing: https://goo.gl/NJtk2r

 

Both of the duplicates/old business listings are ranking above the current business, I need to get that fixed but nothing seems to be working.