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Primary ownership transfer rejected

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi Mr. @Helmut Geissler 


I have exactly the same issue as described on a chat threads https://goo.gl/c6EH9r
My name is Charles Bone, restaurant owner and I don't have control of my 2 GMB listings. I requested ownership and current listing owner GrubLabs adds me as communication manager which is unacceptable. I called them personally, as I don't want to receive anymore orders from them, so they should release my listings and they are not willing to do so.
GrubLabs after getting access on the listings, on both of them have added their landing pages and changed also my original store phone numbers, adding their call tracking numbers 217-203-1707 & 1712.
I have called Google, explained the same and they haven't helped much since they said to me "its up to the listing owner if they want to release the listings or give me ownership rights", which is not fair and I assume not according to Google Policies, as I am the owner of those stores and I need those listings back. Grublabs have hijacked them and not releasing and should be punished for such violation. 
I have checked online who are this guys, their reputation and their reviews online and it seems that before they have been Taptoeat, then changed name to Grublabs, and definitely I'm not the only one suffering:
https://www.sitejabber.com/reviews/www.grublabs.comhttps://www.sitejabber.com/reviews/www.taptoeat.com

I have read carefully your recommendation, checked the Google guidelines how to create those listing and made the same procedure as you recommended to others, created new duplicate listings with correct phone numbers for each store and stopped short with the verification, meaning didn't requested a PIN.
Email associated with my 2 business listings is: thewhitsendmenu@gmail.com

The business info for my two stores are as follows:
Whit's End 51
181 N Wall, Macon IL, 62544

Official store phone: (217) 764-3300 (Grublabs have removed store number and added theirs 217-203-1707).
https://goo.gl/Q3Ziqh
----------------------------

Whit's End 
3663 E William Street Rd, Decatur, IL 62521
Official store phone: (217) 423-1346 (Grublabs have removed store number and added theirs 217-203-1712).

https://goo.gl/aRJUPQ
---------------------------

I would be grateful if you can escalate this case to GMB staff in order to get control of my listings.
If needed, I can also supply Google representatives or you with  my business licences issued by the state for my 2 locations to prove I'm the legit owner.

Thank you,
Charles

 



1 Expert replyverified_user

Re: Primary ownership transfer rejected

Top Contributor
# 2
Top Contributor

ok @Charles B  

will prepare an escalation soon 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Primary ownership transfer rejected

Top Contributor
# 3
Top Contributor

Hi @Charles B

escalated to Google.

FMI # 829 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Primary ownership transfer rejected

Top Contributor
# 4
Top Contributor

Hi @Charles B

 

got a good word back form Google:

 

Both pages have been unverified

Please try to claim both pages?

1: https://www.google.com/maps?q=Whit%27s+End+Inc+3663+E+William+Street+Rd,+Decatur,+IL+62521-1658,+Uni... 

2: https://www.google.com/maps?q=Whit%27s+End+181+N+Wall+St,+Macon,+Illinois+62544-9646,+United+States 

 

Give a feedback here how it goes or  if there are still any more issues 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile