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Previous owner won't release business

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, 1 year ago, I purchased 2 stores


Papa Murphy's Take n Bake Pizza

3201 Hardin Bl, Ste 200 

McKinney, TX 75070




Papa Murphy's Take and Bake Pizza

2705 Lamar Ave

Paris, TX 75460




I requested ownership.   For one store, I received a message that the request was denied, however there is NO appeal link in the email.  For the second, I never received a response.  I've tried several times to contact google and never hear back.  I'd like to use an offer (coupon) to do Adwords, but can't until I have control of the listings.   What do I do?