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Possible Hijacker?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I am seeking some help. I have seen my listed hours change to say that I am closed on the weekends. I have sent in two requests to change the hours, in two weeks, but no changes have been made.

 

When I further investigated, it appears that someone else verified ownership of my business. I have gone through the process to try and have them relinquish ownership, but I am concerned that if this is someone trying to hurt my business it seems unlikely that they will hand over.

 

While I wait out the period in the hope of having the admin rights handed over, is it not at least possible to have the hours correctly listed? I am losing weekend business because people think we are closed.

 

Playful Potter

East Prater Way, Sparks, Nevada

1 Expert replyverified_user

Re: Possible Hijacker?

Top Contributor
# 2
Top Contributor
Hi Carole-Ann

I"ve just done a search for your business and this result came up: https://www.google.com.au/maps/place/Playful+Potter/@39.5416231,-119.7193414,15z/data=!4m2!3m1!1s0x0... with the following business hours
Tuesday 10am–6:30pm
Wednesday 10am–8:30pm
Thursday Closed
Friday Closed
Saturday Closed
Sunday 12–5pm
Monday 10am–6:30pm

Looking at your website these appear to be the correct opening hours but can you please confirm that?

Priya Chandra, Google My Business Top Contributor
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Re: Possible Hijacker?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks for looking into this so quickly. I think that I may have made contact with the verified owner, so I hope to resolve the issues soon.

Re: Possible Hijacker?

Top Contributor
# 4
Top Contributor
Excellent news Carole-Ann. Good luck with the handover.

Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog

Re: Possible Hijacker?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
The owner has lost the request info email. Would I be able to re-request via Google within the 1 week wait period?

In the meantime I may need your help to change the hours to be:
Mon-Tues 10am-6:30pm
Wednesday-Saturday 10am-8:30pm
Sunday 12pm-5pm

Thank,
Carole-Ann

Re: Possible Hijacker?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
The owner has lost the request info email. Would I be able to re-request via Google within the 1 week wait period?

In the meantime I may need your help to change the hours to be:
Mon-Tues 10am-6:30pm
Wednesday-Saturday 10am-8:30pm
Sunday 12pm-5pm

Thank,
Carole-Ann