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Please help! Current Owner Will not release Google My Business Page

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi 

 

Can someone please help.  Not having any luck over the phone with Google Support 'I think they are struggling with the Irish accent'.  

 

Furthermore I am not having any luck via email.   They have stopped reply to our email.  Very frustrating. 

 

Anyhow we have built a website for our client:  http://premiercleaningni.co.uk

 

Our client has changed his company name from:  Chem Dry Premier to Premier Cleaning NI.   

 

The address and telephone number remain the same (he can verifiy this by phone and postcard):  

Address: 6 Carsons Mews, Ballygowan BT23 5GA 
 
Whoever setup the original Google Businesses Page is refusing to transfer ownership.  
 
All he wants is for ownership to be transferred, so he can update his company information and link to his new website, add photos logos etc...... 
 
There is no email reference number from Anna, just this in the subject line:  . Update on your access request for Chem Dry Premier
The gmail account we hold is premiercleaningni1@gmail.com we need it transfered to here.  
 
Hope someone can help.
 
Kind Regards,
 
 
 
1 Expert replyverified_user

Please help! Current Owner Will not release Google My Business Page

Top Contributor
# 2
Top Contributor

since oyu got a mail from GoogleBot "Anna"

 

please copy her mail and its subject to herer

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Please help! Current Owner Will not release Google My Business Page

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

This is everything thanks. 

Hello,

My name is Anna from the Google My Business Support team, following up on your access request for Chem Dry Premier at https://maps.google.com?cid=5120662608147724565 local page on Google My Business.

I've checked on the progress of your request. Our records show that the current owner of the page hasn’t taken any action. 

I wanted to let you know that we’re sending them a follow-up asking them to consider your request closely. If the current owner hasn’t responded to you directly within 4-5 days, please reply to this email and my team will take additional steps to follow up.

Thank you,

Anna

The Google My Business Team

 

Google Inc. | The Google My Business Team | business.google.com

We're here to help       Request Callback   Request Callback       Email   Email       Ask Experts   Ask Experts       Help Centre   Help Center
 
 
 
 

Rob Sharpe <premiercleaningni1@gmail.com>

Sep 26
 
to local-help
 
 
 
 
 
Hi Anna,
 
Can you please follow this up so we can follow the necessary steps to transfer the Google Business Page.
 
Kind Regards,
William. 
 
 
 

Rob Sharpe <premiercleaningni1@gmail.com>

Sep 27
 
to local-help
 
 
 
 
 
Hi Anna,
 
I have not received any information from current over can you take the next step?
 
Thanks, 
 
 
 

local-help@google.com

Sep 27
 
to me
 
 
 
 
 
Google My Business
Hi William,
 
Thank you for contacting Google my business!
 

From your email, I understand you would like to gain access to business page "Chem Dry Premier " on Google Maps.

 

At this time, the owner is stating they would like to retain ownership of the page. Feel free to reach out to the business owner for additional information.


If you have any additional questions for me, feel free to respond to this email.

 

Sincerely,

Google my business team

 
 
 
 

Rob Sharpe <premiercleaningni1@gmail.com>

Oct 5
 
to local-help
 
 
 
 
 
Hi,
 
The owner no longer has any affiliation with this business and is not based at the business address.  
 
They are holding it from us.  We do not even know who they are.  
 
How do we regain ownership of this page.  
 
Thanks 
 
 
 

local-help@google.com

Oct 5
 
to me
 
 
 
 
 
Google My Business
Hi William,
 
Thank you for contacting Google my business! 
 

From your email, I understand you would like to gain access to business page "Chem Dry Premier " on Google Maps.

 

At this time, the owner is stating they would like to retain ownership of the page. Feel free to reach out to the business owner for additional information, we have called the business no. and he was not willing to provide the ownership. Please contact them as we would not be able to proceed further without his permission.


If you have any additional questions for me, feel free to respond to this email.

 

Sincerely,

Google my business team

 
 
 
 

Rob Sharpe <premiercleaningni1@gmail.com>

Oct 6
 
to local-help
 
 
 
 
 
Can you call the business number again.   
 
We can verify by phone and postcard.   
 
Thanks, 

 

Please help! Current Owner Will not release Google My Business Page

Top Contributor
# 4
Top Contributor

Thanks - but i also asked you for the subjext as there should be the cased ID visible (its a numeric string)

 

Can you add this info also please

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Please help! Current Owner Will not release Google My Business Page

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

2-6060000013769, Thanks. 

Please help! Current Owner Will not release Google My Business Page

[ Edited ]
Top Contributor
# 6
Top Contributor

@Rob S

 

Thanks for reporting this issue, it has been escalated to the correct team and you can expect an update soon.

 

for my own reference only (row 11) 

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Please help! Current Owner Will not release Google My Business Page

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

We still have not heard anything? how long will it take?

 

Please help! Current Owner Will not release Google My Business Page

Top Contributor
# 8
Top Contributor

Haven't heard from Google either

bump here on Monday - will then bump my escalation

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Please help! Current Owner Will not release Google My Business Page

Top Contributor
# 9
Top Contributor

 @Rob S

what a nice coincidence!!!

Just heard back from Google

 

Google removed that listing  being under hostage of the other user.

 

Now and as a new option for you please create a new page under the name of the listing in question and go then through a proper PIN verification. Since this is an SAB, please make sure  to hide your address correctly otherwise the feature could be removed again. (I refer to SAB with hidden address)

 

If there are questions please ask

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile