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Ownership requested denied - next steps?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, 

 

I'm hoping someone can help.

 

We have a client who had an outside company set up their Google My Business (GMB) profile a few years ago. However, they cannot remember which company did this for them. I have followed all necessary steps to request ownership and 4 days after requesting ownership, my request was denied by the user who operates this GMB profile. There is no way to appeal this, nor is there a way I can submit a request ownership form again.

 

I was able to successfully suggest an edit to the opening hours and it was approved almost immediately, which is great! However, we would still require access/ownership to this account going forward.

 

Has anyone and idea what we could possibly do to gain ownership?

 

Thanks in advance,

Deirdre

 

Also, this is the Google Maps link  for this location - https://goo.gl/maps/S7g7mzJa5yn.