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Ownership request for MY business was denied, and no appeal available

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm have the same issue as it appears others have reported. Someone else has control of my company's Google Business Account. It looks like it is the same email as others have listed: "ma......@gmail.com"

 

Each request to transfer ownership is denied. No Appeal button is available. Google Business won't release the contact information of the person that has unauthorized to my listing. 

 

Have all documentation easily showing full ownership/rights to the Company, etc. In fact, much of this is publicly available on the Department of State website. 

 

I either need the ownership rights transferred to me or the listing removed allowing me to create a new one. 

 

 

1 Expert replyverified_user

Ownership request for MY business was denied, and no appeal available

Top Contributor
# 2
Top Contributor

Thanks for coming to the community! It looks like you may have forgotten some important information that I'll need in order to address your issue. Can you please provide the following:

1. Business Name
2. Business Address
3. Business Phone number
4. Maps URL
5. Website


_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Ownership request for MY business was denied, and no appeal available

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Helmut,

Here is the information you requested:

1. Advantage Insurance (Inc. & LLC)

2. 13224 Spring Hill, Spring Hill, FL 34609

3. 352.688.1518

4. Business URL on Google Maps: advantageinsurance-fl.com

Google Maps URL for Lisiting:

<https://www.google.com/maps/place/Advantage+Insurance+Inc/@28.4681015,-82.5097431,17z/data=!3m1!4b1!4m5!3m4!1s0x88e81e283021113b:0x25a9cc0a8f95f37a!8m2!3d28.4681015!4d-82.5075491>

5. Business URL on Google Maps: advantageinsurance-fl.com


I have documentation that shows full ownership of each item listed above (Company, Office Lease, Phone Number, Website).

Please let me know what else you may need. 

Thank you,
Donald

Ownership request for MY business was denied, and no appeal available

Top Contributor
# 4
Top Contributor

Hi  @Advantage I

 

using what google account (based on what eMail address did you try requesting the ownership about  http://maps.google.com/?cid=2713924596198142842 as the latter URL is managed by ma…@gmail.com.

 

And when did you last time request the ownership? 

 

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Ownership request for MY business was denied, and no appeal available

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

The first time I requested ownership was 12/18. It was rejected the same day.

 

I received a call from a Google Support rep and they advised I create a new account and request it again. I requested ownership again on 12/21 and it was again rejected the same day. 

 

Then I made the post here for assistance. 

Ownership request for MY business was denied, and no appeal available

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

..Also, I made the second request using this email address. 

 

The "ma...@gmail.com" is unknown to myself and anyone at the office. In doing a quick search of other related issues, I've noticed this same email (ma...@gmail.com) showing up. 

Ownership request for MY business was denied, and no appeal available

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi Helmut,

 

Did you have any updates on this matter?

 

Please see my other two replies regarding your last questions. Also, the last attempt to request ownership was made using this account (the one posting this).

 

Thank you

Ownership request for MY business was denied, and no appeal available

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi,

 

Are there any updates regarding a solution for this matter?

 

Thank you

Ownership request for MY business was denied, and no appeal available

Top Contributor
# 9
Top Contributor

Hi @Advantage I

YOu unfortunately missed or ignored the bottom message on my second response (the one from two weeks ago).

I therefore missed all your postings after this response.

Found oyur last post just by chance.

 

Will now try to escalate your ownership issue.

 

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Ownership request for MY business was denied, and no appeal available

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Thank you, Helmut. Please let me know if you need anything else.