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Ownership of Business Page - Can't Recover Google Login

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I filled out the form and followed the proper steps.  Whoever the current listing owner for our hotel is not employed here.  We have no idea who this person is but they are not allowing us access at all.  What do we do?

1 Expert replyverified_user

Ownership of Business Page - Can't Recover Google Login

Top Contributor
# 2
Top Contributor

Hi @Harish B
Did you receive a message back from Google at any stage during the process?

There should be a case ID on it - 

You should also be able to contact Google Support for this using the case ID.

Can you advise what the most recent correspondence from Google has been?

 


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Margaret O · Google My Business Top Contributor

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Ownership of Business Page - Can't Recover Google Login

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Yes I did - Google opened a case then told me the owner has rejected my request.  This was on January 10.  I replied back letting them know this person has no affiliation with us - it's not the owner of the hotel, it's not the supervisor that visits all the hotels and its not the GM - or any other employee.  To be honest we didn't realize there was anything set up until I tried to reply to reviews on our hotel.  So as of January 10 my case was closed.  No one has replied to my emails regarding this.  What do I do now? 

Ownership of Business Page - Can't Recover Google Login

Top Contributor
# 4
Top Contributor

Hi @Harish B

Can you give me your case number please and I'll escalate this for you.


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Margaret O · Google My Business Top Contributor

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Re: Ownership of Business Page - Can't Recover Google Login

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I don't have it anymore. When I click on the link from the email it says
case closed.

What can I give you to get this going?

--
Susan Noel
General Manager
Motel 6 - Roswell
3307 N. Main Street
Roswell, NM 88201
575-625-6666

Re: Ownership of Business Page - Can't Recover Google Login

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

I am being told there is nothing they can - because whoever owns the site won't release it - we can't do anything.  This doesn't make any sense because this person is not the owner, manager or even an employee here - we have no idea who this person is - but because they own the page our hands are tied?  I don't understand. 

Ownership of Business Page - Can't Recover Google Login

Top Contributor
# 7
Top Contributor

@Harish B

Without a case number, we're kind of shooting in the dark.

 

Go through the process again and this time keep track of the case number.  That will give me something to give to the team something to work with, as it will be two different teams working this.


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Margaret O · Google My Business Top Contributor

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