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Ownership Conflict - Business address used by Parent company

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have an ownership conflict for Colliers International Residential Properties, Hong Kong, as it is located at the same address as its parent company, Colliers International Hong Kong. 

 

They share the same office space: 

Suite 5701, Central Plaza, 18 Harbour Road, Wan Chai, Hong Kong. 

 

Is changing the address (maybe suite number), the only way to get this issue resolved? All the articles / support pages I've come across indicate that there is no clear way for Google to keep both pages with the same address. 

 

The two businesses have separate websites and operations, so ideally they would have their own Google Business pages too. 

 

The Residential division page is on (may not show as Google says "we cannot display the page because it is a duplicate"): https://business.google.com/b/102652192212243919751/dashboard/l/01332143736497489931?service=gmbl&c=...

 

Thanks

1 Expert replyverified_user

Re: Ownership Conflict - Business address used by Parent company

Top Contributor
# 2
Top Contributor
have both listings the same phone number?
This is more often creating any duplicating hassle
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Ownership Conflict - Business address used by Parent company

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Helmut,

The 2 listings have different phone numbers. In fact, the parent company's G+ profile doesn't show the full address: https://plus.google.com/114120688765340534500/posts.

Would appreciate your thoughts on this! Thank you.

Re: Ownership Conflict - Business address used by Parent company

Top Contributor
# 4
Top Contributor
under this circumstances I recommend again Business support and asking them to reinstate the one listing consider as a duplicate.

The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist
https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

If you speak with a specialist and they refuse reinstating it take care getting a case ID so we can try escalating it.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Ownership Conflict - Business address used by Parent company

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Helmut,

Thank you. It seems that for our UK counterpart, the parent company was able to have multiple listings using the same address.

We may try to get our parent company to create the listing for this division for now. If that does not work as well, then we will get in touch with Google support as you have suggested.

Thanks again.