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Ownership Access Denied by previous owner. Post-card verified and still can't get access.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have 3 locations that we cannot get access to in Google My Business.

 

The business was purchased from a previous owner. No one that we have contact with is in control of the listings.

 

We have requested ownership access to the listings and it is being denied by whoever owns the listings currently.

 

We have then submitted tickets and gotten on the phone with Google My Business reps. We were told to request ownership again (something we've done 5+ times now). Then we were told to create duplicate listings and have them verified.

 

We have now post-card verified the listings, proving that we are the current owners of the business. The listings are still sitting in our account as duplicates and when we go back to the Google My Business reps, they just say "the old person doesn't want to give up access".

 

How can it be that we have POST CARD VERIFIED the locations, proving we are the owners, that Google won't give us control over the listing.

 

Please help us get access to these listings!

 

European Wax Center

21811 Ventura Blvd, Woodland Hills, CA 91364

(818) 746-2683

https://www.google.com/maps/place/European+Wax+Center/@34.1695705,-118.6048191,17z/data=!3m1!4b1!4m5...

 

European Wax Center

12930 Ventura Blvd, Studio City, CA 91604

(818) 995-8720

https://www.google.com/maps/place/European+Wax+Center/@34.1450038,-118.4168948,17z/data=!3m1!4b1!4m5...

 

European Wax Centers (shouldn't have the "s" but it does - another reason we need control)

1530 Blake St, Denver, CO 80202

(720) 616-7778

https://www.google.com/maps/place/European+Wax+Centers/@39.7499034,-105.0016668,17z/data=!4m12!1m6!3...

 

 

 

1 Expert replyverified_user

Ownership Access Denied by previous owner. Post-card verified and still can't get access.

Top Contributor
# 2
Top Contributor

HI @Mike N

since you mentioned having spoken with a rep of the business support about this already would you mind sharing the caseID and the date when you did this

 

I need this in order to escalate it my way to Google.

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Ownership Access Denied by previous owner. Post-card verified and still can't get access.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Helmut,

   Thanks for the reply. A Google rep just called us back from our most recent ticket that we submitted and provided the robotic response of "We have contacted the existing listing owner and they do not want to give up ownership of the listing."

 

   We explained countless times that they are not the owner of the business, and we've proven that we are the actual business owner with a postcard verification within the last few weeks. They just keep repeating that the same thing - "the existing owner wants to retain ownership." 

 

   There are no CaseID's with the tickets that we submitted to get the phone calls and emails initiated. We simply received emails from local-help@google.com and have spoken to many people including Harpreet and Deeksha.

Ownership Access Denied by previous owner. Post-card verified and still can't get access.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

@Helmut Geissler Please see above. I forgot to @ mention you!

Ownership Access Denied by previous owner. Post-card verified and still can't get access.

Top Contributor
# 5
Top Contributor

HI @Mike N

I escalated it as ownership issue for all three locations:

FMI & reference only: https://goo.gl/XVfDv3

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Ownership Access Denied by previous owner. Post-card verified and still can't get access.

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

@Helmut Geissler thank you! I get an Access Denied error when clicking on the link you provided.

 

Can you please tell me if you've experienced and resolved this type of issue before? 

 

What are the next steps that we should expect and how will we be contacted?

Ownership Access Denied by previous owner. Post-card verified and still can't get access.

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

@Helmut Geissler if there's a way to private message you I can provide contact details as well as the email address for the account we are attempting to get control of the listings in.

 

Ownership Access Denied by previous owner. Post-card verified and still can't get access.

Top Contributor
# 8
Top Contributor

"FMI & reference only: https://goo.gl/XVfDv3" should make clear its for my interest and (later) reference ONLY!

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Ownership Access Denied by previous owner. Post-card verified and still can't get access.

Top Contributor
# 9
Top Contributor

@Mike N

since I already sent my escalation to Google (FMI & reference only: https://goo.gl/XVfDv3) there is not yet any need for any additonal details unless Google come back requesting such info.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Ownership Access Denied by previous owner. Post-card verified and still can't get access

Top Contributor
# 10
Top Contributor

Hi  @Mike N

 

Google came just  back and they need an important information only you can give them (and I'am their messenger):

Background: they can indeed see you requested the ownership.

But they can't see what Google Account you were signed in  while requsting the ownership.

Means they need to know the email address the requestng GoogleAccount was based on to further deal your ownership request

 

As the forum guidelines prevent us from sharing or requesting to post email adressen in this public forum I ask you to share me the requested email address asyou used it to login while requesting the ownership via my non publical contact form:

you can contact me offline the forum through this form after reading it's disclaimer: 
http://goo.gl/ornqS8

Please give me here a short "ping" once you filled my form.   

The below is for my own reference only:

[1-7184000019518] 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile