AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

My Business
1.5K members online now
1.5K members online now
Has someone else verified your business? Learn how to recover ownership
Guide Me
star_border
Reply

Our account has been hijacked

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello, 

 

Our company Profile in Google Business has been hijacked from a person who created the account of our business in the past and has all the account credentials: Recovery phone numbers, login email addresses, passwords, recovery questions and all these stuff which are unknown for us.

 

Our company recently marked as closed (fake) in google, our youtube account is locked too.

 

We are a legal company and we can prove our indetity with all the legal documents, certifications, phone numbers etc. We have the Verification Code you sent by Post Mail too.

 

We need to change all these credentials to keep our account safe. We cannot recover because we dont know the login email address and the recovery phone numbers is not ours anymore

 

Thank you.

 

Poseidon Software SA

Syntagmatarxou Davaki 12 Metamorfosi, Athens

Tel: +302105313320 Fax: +302105313533

https://goo.gl/maps/Yv8XZxhprnr

www.poseidon.gr

 

 

1 Expert replyverified_user

Our account has been hijacked

Top Contributor
# 2
Top Contributor

Hi @Dionisis M
Have you tried the instructions in this article?
https://support.google.com/business/answer/4566671

As part of the ownership claim process, you'll need to communicate with Google. I strongly urge you to do so with an email from the exact same domain name as the business.  This has a much higher degree of authority & credibility than a gmail or hotmail account.


Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Margaret O · Google My Business Top Contributor

Find me on · · my blog