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Our Business has been wrongly labelled as a duplicate listing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1. Shoe Clinic Porirua
2. Shop 115, 2 Titahi Bay Road, Porirua 
3. 04 237 0872
4. - (Been removed due to duplicate listing)

5. https://www.shoeclinic.co.nz/porirua-running-shoe

 

I believe as there is a very similar sounding store in the same mall (Shoe Connection Shop 110), our business has been incorrectly marked as duplicate. We now are no longer on google maps, if you google our business, Shoe Connection appears, not Shoe Clinic. We are a completely different store, targeting a different demographic, selling completely different shoes. 

We had verified our business back in Dec 15/Jan 16, and have had no issues until recently. We never received an email informing us our business had been marked as duplicate, it was only when a customer told us they couldn't find us via google maps we investigated.  

Our Business has been wrongly labelled as a duplicate listing

[ Edited ]
Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

Hi @Jeremy B

 

Have you tried contacting GMB support?

 

(from another post):

 

Facebook: http://facebook.com/googlemybusiness

You can contact them by sending a message or posting on their page.

 

Twitter: https://twitter.com/GoogleMyBiz

You can contact them by tweeting to them or sending a direct message.

Our Business has been wrongly labelled as a duplicate listing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hey yes I did, yesterday around 2pm local time via fb message - haven't received a reply yet. I'll try twitter too. ty.