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Old location deleted, new one verified, still showing as duplicate and old location on maps

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 

Hi Google team,

 

My info below:

M&C Saatchi Abel Johannesburg

9, Eighth Street, Houghton, Johannesburg, ZA

011 268 6388 (+27112686388)

https://plus.google.com/+McsaatchiabelZaJHB/about

 

Summary of problem:

I set up and verified this local business, however when I entered the verification code, it told me that is is a duplicate location.

 

I then sent an email, via Google, to the owner of the already existing business that was conflicting. He made me manager, than 24 hours later he made me the owner.

 

I then, deleted the old location (business), but my new verified one still isn't showing and it still says duplicate. AND the old business that I deleted still shows on Google Maps, except now it says 'Claim this business'.

 

I marked this old location as closed now, via Google Maps.

 

Please guide me on how to show the current Google Business for this location?

 

Thank you

 

1 Expert replyverified_user

Re: Old location deleted, new one verified, still showing as duplicate and old location on maps

Top Contributor
# 2
Top Contributor
Hi Darren

Deleting locations doesn't really delete the information, it only removes it from your account. So the problem is going to persist.

Let's unwind this a bit so your listing can have the best chance.

Ideally we want the older listing to be live, but with your new details.

Steps:
Delete the new listing from your dashboard.
Claim the closed listing & mark it as reopened.
Update any new details - this will send a verification postcard to the old business address. Don't do any more edits to the listing. Since the business address seems to be the same, you should receive that card in a week or so. If you haven't received it in 2 weeks, contact Google support and they can help you verify it.

While you're in contact with support, they may be able to merge the "new" duplicated page with this "old" page. That should clean up any leftover data that might be floating around the system.

GMB contact links
https://twitter.com/googlemybiz
https://www.facebook.com/googlemybusiness/
https://support.google.com/business/contactflow

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Margaret O · Google My Business Top Contributor

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Re: Old location deleted, new one verified, still showing as duplicate and old location on maps

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you Margaret for your post, I will follow your suggestions, much appreciated!

It's so complex, logically I would think Google would now acknowledge the latest verification since the old business has been deleted. Not just out of my dashboard, but totally deleted.