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Not seeing option to re-verify or appeal after unanswered ownership request

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

GMB Listing Information:

 

Listing #1

Name: Avery Center for Obstetrics and Gynecology

Address: 12 Avery Place, Westport, CT 06880
Phone: (203) 227-5125
 
Listing #2
Name: Avery Center for Obstetrics and Gynecology
Address: 400 Stillson Road, Suite 250, Fairfield, CT 06824
Phone: (203) 335-9633
 
Listing #3
Name; Avery Center for Obstetrics and Gynecology,
Address: 40 Cross Street, Suite 250, Norwalk, CT 06851
Phone: (203) 840-1507
 
Issue:
We requested owner access to the above three listings on October 18, 2017 and never received a response.  When we go back to the link within the original confirmation email, we are not given any options to appeal or verify the listing. 
 
We have contacted GMB Support on multiple occasions via phone, email, and live chat, but are not getting any results. 
 
See below for associated emails and screenshots:
 
Associated Emails
 
Ownership Request Sent (10/18/17) 
Inline image 2

 

When we go into the same email today and click on the View Request button, we see the following: 

Inline image 1
Typically, when we have tried to request access and the owner does not respond to the request, we see the following prompt allowing us to re-verify the listing:
 
 
Note: The above request was for a fourth (duplicate) GMB listing associated with their Westport location. We are not getting this same option for any of the three listings in question as described above.  
 
Communication with GMB Support
 
Emails (11/10/17)  
 
Inline image 3
 
Inline image 4
 
Live Chat (11/17/17)
 
Screen Shot 2017-11-17 at 12.08.03 PM.png
 
Please let me know if you have any suggestions for how to resolve this situation! 
 
Thanks,
Emy Husmoe
1 Expert replyverified_user

Re: Not seeing option to re-verify or appeal after unanswered ownership request

Top Contributor
# 2
Top Contributor

Hey @Emy_PatientPop

 

The first few photos you used didn't attach properly.  The only one I see is the Live chat log.  Can you try attaching the others again?


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: Not seeing option to re-verify or appeal after unanswered ownership request

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Of course! @JoyHawkins -- See below and let me know if I can provide any other information.  Thank you

 

 Google_My_Business_-_avery12490_gmail_com_-_Gmail.jpgThis image shows the email communication we have had with GMB Support.Get_your_business_on_Google 2.jpgThis is the view that we expect to see (i.e., option to verify). This screenshot, though, is actually for a fourth duplicate GMB listing associated with their Westport location. We're not getting the same option as shown here (i.e. Verify) for the three listings detailed above.Get_your_business_on_Google copy.jpgWhen we click the "Review Request" button from the original email, we see this view. There is no option to appeal.You’ve_requested_access_to_Avery_Center_for_Obstetrics___Gynecology_on_Google_My_Business_-_avery12490_gmail_com_-_Gmail.jpgOriginal ownership request sent on 10/18/17

Not seeing option to re-verify or appeal after unanswered ownership request

Top Contributor
# 4
Top Contributor

Thanks - okay so I'm actually having a hard time matching up the story since the images aren't in line with your text.  Is there any way to edit the last post you did and add in the details above the images?

 

Sorry, the forum is buggy sometimes.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Not seeing option to re-verify or appeal after unanswered ownership request

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

@JoyHawkins

 

It looks like some of the listing information from the original post was inaccurate, too -- sorry about that. 

 

I've put all of the information into a Google Doc: https://docs.google.com/document/d/1qcgujOYpq5PO415SpHYP_F3f_lUQGuWR-ZaxcW__n3o/edit?usp=sharing

 

Does this work better? Let me know and thank you, again, for all of your help!

Not seeing option to re-verify or appeal after unanswered ownership request

Top Contributor
# 6
Top Contributor

YES! I should have asked for that first lol.  I should know not to rely on the forum software (rolls eyes). I'll send this up to Google and let you know what I find out!


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Not seeing option to re-verify or appeal after unanswered ownership request

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Great. THANK YOU!!! 

Not seeing option to re-verify or appeal after unanswered ownership request

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi Joy,

 

Is there any update on this issue?

Not seeing option to re-verify or appeal after unanswered ownership request

Top Contributor
# 9
Top Contributor

I haven't heard back yet.  I have 27 open cases right now that I'm still waiting to hear back on (this being one of them).


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Not seeing option to re-verify or appeal after unanswered ownership request

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Thanks for the update! We're under pressure to get this resolved, so we might try starting from scratch. Let us know if you hear any updates and we'll let you know if we have any changes.

 

Thanks again!