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No response to ownership trasnfer requests and suspended listing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We are actually having 2 problems with our Google listing at the moment. Someone else verified our business listing years ago and didn't respond to my multiple transfer of ownership requests ever. We suddenly got access to the listing (also years ago) and I assumed the ownership was transferred. However I just found out we have been put as a Manager of the business and this someone still has full ownership for the business.

 

Business name is Rene Plumbing and Heating Ltd.

We're located at 54 Waterloo Road, MK40 3PG Bedford, UK.

Our number is (+44) 01234 880494 or (+44) 7827849082

Website: http://reneplumbingandheating.co.uk/

Email: reneplumbingandheating@gmail.com

Google+ page: https://plus.google.com/u/0/115937634329579022642

Google maps: https://business.google.com/b/110690323396317122796/edit/l/11690297335513870813?hl=en-GB

 

Also the other problem we have is that our Google maps listing is suspended at the moment for about a week now. I understood it is because of duplicate listing which we created years ago before we knew about this original listing someone 'owns'. This duplicate has been deleted now and we have requested the original to be put back live for a week now but we have not heard anything. We are getting frustrated about this now. Anyone knows how to get the listing ownership and to get it reinstated?

1 Expert replyverified_user

No response to ownership trasnfer requests and suspended listing

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Sounds like you're going through the right step, I know that Google says to give it a week, and after a week is up you have to hit them up to give you an update, and then Google will send another email to the Owner, and if the owner doesn't respond, they can grant you Ownership access, but I think you will have to hit him up that final time. (I guess you have to prove you really want that Ownership access).

No response to ownership trasnfer requests and suspended listing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi,

 

I think we can wait for the ownership as I just realised it is not in our name however the main thing at the moment is to get the listing reinstated.

No response to ownership trasnfer requests and suspended listing

Top Contributor
# 4
Top Contributor

For the first issue please follow these instructions: 

https://support.google.com/business/answer/6383468?hl=en

 

For the second issue, I would just contact GMB support via Twitter or Facebook.

http://www.facebook.com/googlemybusiness
http://twitter.com/googlemybiz

Ben Fisher, Google My Business Top Contributor
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Find me on: Google+ | Twitter and Founder at Steady Demand - Social SEO 

No response to ownership trasnfer requests and suspended listing

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Ben,

 

Thank you for your reply. 

 

I have tried doing the ownership request before but I get all the way to the step 4. but then this box pops up titled Manage permissions and listing this other company as primary owner and me us Manager and all I can do is to delete myself as Manager. There is no 'users' box or to click 'request ownership'. I'm not sure if it's because the listing is suspended or can't I just do it?

I have also emailed to the address listed as the primary owner, but I'm not too hopeful they would reply. Is there any other way of getting the ownership than requesting it through the steps you provided?

 

I have send a message to Google through Facebook now so hopefully they will reply soon as this has been affecting us for almost 2 weeks now with no contact from them whatsoever.

 

Best regards,

 

Emilia

Rene Plumbing and Heating Ltd

No response to ownership trasnfer requests and suspended listing

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi Ben,

 

This is getting a bit silly now and everyone in here are getting frustrated. I have contacted Google and begged them to reinstate our listing through every channel I could think of. I have not heard anything back whatsoever from them. I have no idea why the listing was suspended if it wasn't the accidental duplicate listing which has been deleted long time ago. I am willing to rectify anything which might be wrong but I need someone to contact us and tell us what needs to be done. The listing is not new so I don't understand why this is happening now.

It seems like many businesses are getting instant replies and resolutions in here and we are in the same state and nothing's happening.

Could you please advise us further or get someone to call us?

 

Many thanks,

Emilia

Ren Plumbing and Heating Ltd