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No response from ownership transfer requests

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Someone else verified my business listing and hasn't responded to my transfer of ownership requests.

Business name is FrithRugs
We're located at Kaydon House, Kinmel Park, Bodelwyddan, Denbighshire, LL18 5TY and our telephone number is 01745 584404
Website: http://frithrugs.co.uk
Email: SALES@FRITHRUGS.CO.UK
Our listing: https://maps.google.com?cid=556504012214063242

I've attempted to transfer the ownership and have gotten no response from the current "owner". I've received an email from Google from local-help@google.com):

 

Hello,

Thanks for filling out our form.

My name is Anna from the Google My Business support team and I’m confirming that we’ve just passed your access request for Frith Rugs at https://maps.google.com?cid=556504012214063242 local page on Google My Business to the current owner of this page.

What to expect:

Please allow 7 full days for the current owner to evaluate your request and respond. If the current owner hasn’t responded to you directly within 7 days, you can reply to this email and we’ll take additional steps to follow up. Please know we won’t be able to help you with your request before the 7 days have passed.

Important:
If you’ve forgotten the email address or password that you use to sign in to your Google My Business account, we recommend that you check any other email account you normally use to see if the access request was sent there. You can also use this troubleshooter to get help. <https://www.google.com/accounts/recovery/>
If you are only interested in updating this listing's information on Google and you don’t require management access to the listing, you can also report a problem <https://support.google.com/maps/answer/3094088> .
If you’ve used this form for any type of question unrelated to the ownership or management of this page, please reply to this email immediately so that we can directly help resolve your issue.

Thank you,

Anna

The Google My Business Team

 

When I respond to the same address I get this message back:


Re: [5-5085000013330] Google My Business: your access request for Frith Rugs

Oops! Looks like you're trying to contact the Google My Business Team (formerly Google Places), but unfortunately your message will not reach us this way.

Please contact our Google My Business support team by visiting the Google My Business Help Center and clicking on the “Contact us” link.

For the quickest resolution, we’ve provided answers (below) to common questions from businesses like yours in case it is helpful:

The information associated with my business is incorrect or out-of-date...

Ensure that you have verified your business.
Ensure that your business meets our our quality guidelines,
Then, try editing the information on your dashboard.
Someone else has already verified my business on Google…

Relaunch your request by clicking on this link.,
Click on ‘Get on Google’.
Search for your business and select it from the dropdown menu once it appears.
Click ‘Request admin rights’ and our customer service team will investigate this for you.
My business information doesn’t seem to be showing on Google Maps or in Google Search results...

There are a few common reasons why you may not be able to see your business. Please refer to these instructions to help you get your business showing on Google.
To help you with any further questions, we’ve developed more resources and articles in the Google My Business Help Center.

Fellow map users: if you have noticed a problem with a business listing, but are not the business owner, please notify us via the Report a problem feature on Google Maps. For step-by-step instructions please visit: https://support.google.com/maps/answer/3094088

We look forward to hearing from you and appreciate your help improving the accuracy of our mapping data.

Regards,
The Google My Business Team


I have no idea who currently owns of my page and have no way to find out or contact them directly given they've ignored my requests.

 

Please can you sort

1 Expert replyverified_user

Re: No response from ownership transfer requests

Top Contributor
# 2
Top Contributor
Hi John,
Please, fill out this form and submit it requesting a call back from the support team.
https://support.google.com/business/contact/business_other_problem
Explain the issue,, including the issue with the reply e-mail and please include the case number.
Call backs are not available until Tuesday due to the Labor Day holiday.




treebles, Google My Business Top Contributor