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No response from ownership transfer requests

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Someone else verified my business listing and hasn't responded to my transfer of ownership requests.

 

Business name is Healthy By Nature.

We're located at 305-O E Market St, Leesburg, VA 20176 and our telephone number is (703) 443-6632

Website: http://healthybynatureleesburgva.com/

Email: healthbn@gmail.com

 

I've attempted to transfer the ownership twice now and have gotten no response from the current "owner".When I respond to the same address I get this message back (shortened for space):

The link for "Google My Business Help Center" directs me to a page that doesn't have a 'Contact us' link and "this link" (see above) to relaunch my request directs me here.

 

I have no idea who currently owns of my page and have no way to find out or contact them directly given they've ignored my requests. I can easily verify my identity and affiliation with Healthy By Nature. (In the past I've verified affiliation for Google both by phone and snail-mail and I'm the page owner.

 

I'm not sure where to go from here. Any help would greatly be appreciated.

Thanks

- Bobbi

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Bobbi E
March 2017

No response from ownership transfer requests

Top Contributor
# 7
Top Contributor

@Bobbi E I will try escalating it without a case # and see where I get.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
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View solution in original post

No response from ownership transfer requests

Top Contributor
# 2
Top Contributor

@Bobbi E Do you have a case number?

Ben Fisher, Google My Business Top Contributor
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Find me on: Google+ | Twitter and Founder at Steady Demand - Social SEO 

No response from ownership transfer requests

Top Contributor
# 3
Top Contributor

I also noticed that your post listed a gmail. Are you trying to claim it using the Gmail? If so, you'll have a lot more luck if you use an email attached to the domain of your site. Ex: info@healthybynatureleesburgva.com

 

Is it possible to add a work email to your Google account or do you not have an email attached to your domain?


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

No response from ownership transfer requests

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

@JoyHawkins I need to make a change on my website actually. That email is no longer in use. Sorry for the confusion. I'm really hoping to claim it using the gmail account. I can verify that I'm the owner of the business through a phone call, snail mail, or any other method if necessary. 

 

My work email is currently not with Google and it is not attached to my domain. 

 
 

No response from ownership transfer requests

Top Contributor
# 5
Top Contributor

@Bobbi E

 

I need a case number in order to escalate this. It would be on the email thread with Google. When you go to claim the listing, it gives you a hint about the email it's currently claimed under. In your case it's an email that starts with he. 

 

 


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

No response from ownership transfer requests

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

@JoyHawkins Thank you Joy for being so quick to reply. I cannot seem to find the case number anywhere. I searched my entire inbox. Is there anything else we can do?

 

Side note: I have never made another google email besides this current gmail so the "he" in the email hint is not from us. 

Marked as Best Answer.
Solution
Accepted by topic author Bobbi E
March 2017

No response from ownership transfer requests

Top Contributor
# 7
Top Contributor

@Bobbi E I will try escalating it without a case # and see where I get.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

No response from ownership transfer requests

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

@JoyHawkins Thank you so so much! 

No response from ownership transfer requests

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

@JoyHawkins Hi Joy! Checking in to see if there is any word about the case. I understand that it's out of your hands after you escalate it, but I wanted to see if there was any news. Thank you very much

No response from ownership transfer requests

Top Contributor
# 10
Top Contributor

@Bobbi E yeah it looks like Google unverified the page so you should have no issues claiming it now. Let me know if you need anything else.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual