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No response from owner after multiple transfer requests.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Someone else verified my business listing and hasn't responded to my transfer of ownership requests.

 

Business name is Larson Nissan of Fife

We're located at 1700 Alexander Ave. E., Fife, WA 98424 and our telephone number is 253-896-0480

Website: http://www.larsonnissan.com

Email: larsondigitalmedia@gmail.com

Our listing: https://www.google.com/maps/place/Larson+Nissan+of+Fife/@47.2417382,-122.3755522,17z/data=!3m1!4b1!4...

 

I've attempted to transfer the ownership three times now and have gotten no response from the current "owner". I've received one email from Google per ownership request (both with the exact same text from local-help@google.com):

Hi,

My name is Anna from the Google My Business Support team. I’m writing to let you know that another user has just requested ownership rights to your Larson Nissan of Fife local page on Google.

You are currently the verified owner of Larson Nissan of Fife on Google at https://maps.google.com?cid=9089899897154965689. Since each local business on Google can only have one verified owner, we need a decision from you about the ownership of the page within 7 days* of receiving this email.

The user larsondigitalmedia@gmail.com requesting ownership has asked us to pass the following message to you:

"Please transfer ownership."

Next steps:

1. If you agree to share management or transfer ownership of this local page with larsondigitalmedia@gmail.com:

  • Entirely transfer page ownership: follow the instructions here.
  • Add this person as a manager: follow the instructions here.
  • Contact larsondigitalmedia@gmail.com directly if you wish to further discuss this access request with them.

If you’re unsure about the difference between owners, managers, and communication managers on Google My Business, read this article for help.

2. If you do NOT wish to grant access to this local page, simply reply back to this email within 7 days to confirm your refusal (and why you came to that decision).

*Important: If we do not hear from you within 7 days, this page may be unverified. This means the business information you provide for this page will no longer be eligible to appear on Google.

You can respond directly to this email at any time if you wish to discuss this request with a Google support specialist.

Your quick action is much appreciated!

Best regards,

Anna 

We've gone as far as verify that larsondigitalmedia@gmail.com was ok to "Own" the business page:

 

Hi Philip,

Thank you for contacting Google.


User(larsondigitalmedia@gmail.com ) has asked to be authorized to administer your company's location(s) on Google Maps. To confirm that the user is affiliated with your domain and acting with your full permission, please reply to this email confirming your support and quoting the following communications reference number:196543


We wish you all the luck for your business initiative! :)

Sincerely,
Neel 
 
It was confirmed but we still are not able to get ownership transferred.

 

We manage 14 locations from a central office. An ex-employee claimed the business and the post card was sent directly to the store where he claimed the listing. We have been unsuccessful in having transfer ownership. Is there anything else we can do? Can we resubmit for a new post card or have a verified call to the business to transfer ownership?

 

I'm not sure where to go from here. Any help would greatly be appreciated.

Thanks

- Philip

1 Expert replyverified_user

Re: No response from owner after multiple transfer requests.

Top Contributor
# 2
Top Contributor
Looks like the owner of larsondigitalmedia@gmail.com needs to respond to the last email from Google.
Ben Fisher, Google My Business Top Contributor
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