My Business
5.4K members online now
5.4K members online now
Has someone else verified your business? Learn how to recover ownership
Guide Me
star_border
Reply

No Stars showing up on reviews

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have two questions that are somewhat related. First of all, The Star ratings don't show on the business listings. It only says "2 reviews."  How do I make the stars show?

See Listings Here:
https://www.google.com/#q=Johnston+%26+Daniel+Attorneys+and+Counselors+at+Law,+Alabama+14,+Millbrook...

https://www.google.com/#q=Johnston+%26+Daniel+Attorneys+and+Counselors+at+Law,+Gulf+Shores&*

Also we have two locations: Millbrook, Alabama and Gulf Shores, Alabama. Both of our Attorneys practice in both locations. Is there any way to have all of the reviews show on both listings? Right now, there are two reviews on each location. Is there anyway to have the reviews combined so that it shows all of the reviews on each listing?

Johnston & Daniel Attorneys and Counselors at Law

3090 Highway 14

Millbrook, Alabama 36054

(334) 285-1033
 http://www.pcjllc.com
Kyle Kessler (IT contact)

Google Map Listings:

 

Location 1

 

https://www.google.com/maps/place/Johnston+%26+Daniel+Attorneys+and+Counselors+at+Law/@32.507165,-86...

 

Location 2

 

https://www.google.com/maps/place/Johnston+%26+Daniel+Attorneys+and+Counselors+at+Law/@30.273282,-87... www.pcjllc.com

 

Thanks for your time,

Kyle Kessler

1 Expert replyverified_user

No Stars showing up on reviews

Top Contributor
# 2
Top Contributor

Hi @Kyle K

 

Normally the review stars show fairly quickly, so it's a little bit of a surprise they're not there now.  that said, all four reviews have been posted in the last few days.  Two thoughts on that - 

1) that's leaning towards suspicious behaviour, so it may be that Google is holding off as it's not certain.

2) more likely is it's just not "there" yet.  Often changes in the Knowledge panel take a couple of weeks to fully populate.   Give it another week and ping this post again if nothing pops in there.  I can escalate it for further inspection.

 

As far as sharing reviews, unfortunately no.  Reviews are based on physical location.

 

If you are able to continue to encourage reviews, so this doesn't take the form of "a burst of reviews to get stars", that will likely help everyone (humans included) feel more confident of them. 


Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Margaret O · Google My Business Top Contributor

Find me on · · my blog

Re: No Stars showing up on reviews

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks for your insight. We have just started soliciting reviews so that's why there is sudden burst of them.

Kyle Kessler
Typed with my two thumbs on my iPhone