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Need Google to transfer Ownership

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

This is Sung Evans of China Star in East Haven Connecticut. We have requested ownership access to our business at least 5 times since October. We've also gone through tickets via your Google My Business reps. Then we were told to send another request and wait for 7 days. Honestly, this is so frustrating that Google wont give us control over the listing.

 

Would you request for any documents from my management to ensure we prove we are the Owners? That way I can end this limbo and claim my business back.

 

Please help us get access to this listing!

Allow me to send you my business details.

China Star
Address is at 214 Main St, East Haven, CT 06512

Appreciate all you do.

 

 

1 Expert replyverified_user

Need Google to transfer Ownership

Top Contributor
# 2
Top Contributor

What's the date of your last request to get the control over

https://goo.gl/maps/JRYxKMs818v?

And what are the  tickets (CaseIDs ?) via your Google My Business reps?

 

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Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.



_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Need Google to transfer Ownership

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I sent my last request prior sending a post here. Prior to that was November 5 where no reply received. Unfortunately I do not have tiickets numbers from Google reps as they normally refer to my call records. How can we fix this?

 

 

Need Google to transfer Ownership

[ Edited ]
Top Contributor
# 4
Top Contributor

When ever you in future contact Google and get called back by their reps request a caseID.
This makes it easier to escalate in one level higher.

 

I nevertheless will try my luck now.

 

This is for my own reference only: One more of the usual stolen Restaurant listings

 

Warning: you missed to tag me properly and this despite of my last response here (I refer to my feetnote)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Need Google to transfer Ownership

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

@Helmut Geissler Perfect! By any chance, can you provide me a timeline when can I expect my listing back? Any email for reference of this escalation please.