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Name Change and Negative Reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I bought a business in January.  Rather than starting a new page on google, it just attached my name to the old business name and bad reviews.  Does anyone know how to fix this?

1 Expert replyverified_user

Name Change and Negative Reviews

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi @Cory H can you give us a little​ more​ detail​? 

What is the old and​ new business info? 

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Name Change and Negative Reviews

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

You tagged the wrong Cory. 

Name Change and Negative Reviews

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

The business was Hays Insurance Agency at 117 E. Brazos Avenue, West Columbia, TX.  I bought it, so it has completely new ownership, but I changed the name to Hays and Hagan Insurance.  Address is the same.  Do you need more info to help me out?

 

Name Change and Negative Reviews

Top Contributor
# 5
Top Contributor

@Cory H For rebrands, if the business simply has a new owner and nothing else major has changed, reviews generally cannot be removed.

 

You an give GMB support a try but I don't think you will have any luck.

 

Facebook: http://facebook.com/googlemybusiness

You can contact them by sending a message or posting on their page.

 

Twitter: https://twitter.com/GoogleMyBiz

You can contact them by tweeting to them or sending a direct message.

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Name Change and Negative Reviews

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Its funny but true that you can reach them the easiest on social competitors' channels better than anything else. You can also use the Google help chat or call 866-2GOOGLE

 

Hope this helps. I bought a business as well and had him change ownership in GMB then re-responded to any old reviews apologizing and letting them know I was a new owner.

Name Change and Negative Reviews

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Thank you, Colan.

 

Name Change and Negative Reviews

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Thank you, Mac.