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My business page hijacked

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

My business page has been hijacked by another company and they have changed the website.

 

Please help return it to me:

 

Please include the following with your question: 
1. Agra Tandoori Restaurant
2. 3790 Canada Way, Burnaby, BC V5G 1G4
3. (604) 430-1600
4. https://www.google.ca/maps/place/Agra+Tandoori+Restaurant/@49.254441,-123.0204435,15z/data=!4m2!3m1!...
5. www.agratandoori.ca/

 

Thank you,

1 Expert replyverified_user

My business page hijacked

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Anytime I go through the request transfer process, they change me to communications manager.

 

I have exhausted all options. Please help.

My business page hijacked

Top Contributor
# 3
Top Contributor

Hi @Harpreet G

 

I'm willing and prepared to help you

Can you please provide me few infromation:

when was the lsiting hijacked? 

Have you sometimes in the past been the only manager of the listing and have verified it through GoogleMyBusiness and then -after you controlled it- the hijacker have stolen the listing?

 

When did you first try to request the ownership back to you and when last time?

Are you still controlling the website https://agra-tandoori.com/ and https://agra-tandoori.com/menu/  or are this websites under the control of the hijaker?

 

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

My business page hijacked

Top Contributor
# 4
Top Contributor

a supplement @Harpreet G

 

can you additional provide me a screen grab - showing me the tab "Users" of the listing in your dashbaord in order to see you have the role "communication manager" only and who else have other roles?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

My business page hijacked

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆

Helmut sorry to get in again on your post, but this is screenshot.  I just blocked out our last name so it's not visible publicly. But "Valle Rest" is the main owner, I am not sure if that's even a person.  We have tried to contact the company who's website is related to and there are no responses. 

 

Screenshot: https://prnt.sc/gtn60f

Re: My business page hijacked

Follower ✭ ☆ ☆
# 6
Follower ✭ ☆ ☆

@Helmut Geissler

 

Hello Helmut, I actually just wrote two messages to you, but didn't realize had to do the @.  Will repost the messages here.  

 

Helmut Geissler can you please help us as well. 

 

This is regarding 2 Restaurants (Cucumber Sushi)

- The official website is https://www.cucumbersushi.com/

- Someone "Hijacked" the listing and set us as the communication manager

 

This happened once before about a year or so ago, but we had live support that were able to get it back after months of back and forth contact.  Unfortunately the restaurants are truly hurting from this.  Please try to provide some support.  

 

Helmut sorry to get in again on your post, but this is screenshot.  I just blocked out our last name so it's not visible publicly. But "Valle Rest" is the main owner, I am not sure if that's even a person.  We have tried to contact the company who's website is related to and there are no responses. 

 

Screenshot: https://prnt.sc/gtn60f

 

Thank you so much in advance

Re: My business page hijacked

Top Contributor
# 7
Top Contributor

@Alex D

 

I ask you to start an separate thread and to delete as much of your posts here as I need to keep the threads about hijacked listings restricted on ONE listing only.

 

Please start your own thread providing there all information to understand and investigate your issue
This allows us to keep the forum organized and gives you the attention you need. 
This ( https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB ) is our top level Community--from there, you can click into the board title that is most applicable for your issue. Once you're in an individual board, you can click on the red/pink + sign in the lower right corner of the screen to start a new topic.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile