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My business listing disappear with all the photos and guest reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I need help for "find" my disappear listing of Chalet Saudade in Sintra.

@Helmut Geissler

 

Chalet Saudade - Vintage Guest House

Rua Dr. Alfredo da Costa, 21-23, 2710-590 Sintra

 

First Problem

For more than two years i had my business "Chalet Saudade" listing at Google Maps.

It's a B&B or Guesthouse located in Rua Dr. Alfredo da Costa, 21 and 23, 2710-524 Sintra, Portugal.

I had reviews from guests, photos from the owner and guests, and the "booking or expedia adds" that allow anyone to check availability of my lodging.

But i just find out this week that my google listing (link) and reviews and photos from my guests all disappeared. I don't understand why. It's a 24h open business for public.

 

 

My photo of Chalet Saudade

 

front.jpg

 

 

Google StreetView

 

Chalet Saudade - Street view.jpg

 

Tripadvisor Page

Chalet saudade - Tripadvisor.jpg

 

Google Search Page - Chalet Saudade search

 

Chalet Saudade search at google.png

 

Second Problem

A second problem was created with that "erasing" of my listing.

Not only google erased my business link, but it also seemed to MERGED my listing "Chalet Saudade - Vintage Guest House" with my other business coffeeshop "Café Saudade" that is located in a different street 300m distant.

You can see that merging when you search Chalet Saudade on google as the photo above. In the rigth section of the photo.

1-search for Chalet Saudade and appear Café Saudade as result

2- the booking adds for check for rooms were put in the Café Saudade listing

 

Café Saudade my other listing is situated in Av. Dr. Miguel Bombarda, 6, 2710-590 Sintra, Portugal.

 

http://saudade.pt/ is the personal webpage for my 2 different business

 

Café Saudade in Streetview Now, my other listing (Café Saudade, a coffeeshop)

 

Café Saudade.png

 

Third Problem

 

People that find Café Saudade page on google, may think that my coffeeshop is also a Guest House because the adds of Booking check availability for rooms and guest reviews for rooms that were merged from Chalet Saudade listing to Café Saudade listing

 

Fourth Problem

 

Manny of my guest to Chalet Saudade arrived by train or car. They use the phone to search for the my Guest House Chalet Saudade  and they wrongly and directly go to my coffeeshop Café Saudade, thinking they are going to the Chalet Saudade.

That it's very problematic for us and the clients

 

4 days ago I tried to add again my Chalet Saudade listing as a new business on googlemaps. I don't know if i did a good option?

 

Hope you can help me relisting my bussiness location and VERY important, not lose the guest revies and photos etc that i had in that listing.

 

Best regards

Luís

1 Expert replyverified_user

My business listing disappear with all the photos and guest reviews

Top Contributor
# 2
Top Contributor

At my weeekend ONE problem is enough  to deal with - LOL.

 

here is the unverified listing of your guesthouse:

https://goo.gl/maps/Qup2k6uAXXn

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: My business listing disappear with all the photos and guest reviews

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Dear @Helmut Geissler

 

Thank you for taking time to help me.

Unfortunately that listing you post is not from my guest house. That one is from a place in Lisboa, Portugal (capital of Portugal).

My Guest House is in Sintra, Portugal.

 

UPDATE

 

My place just appear now (hours or minuts ago???) on googlemaps:

 

 

https://www.google.com/maps/place/Chalet+Saudade+-+Vintage+Guest+House/@38.7993592,-9.3869494,20z/da...

 

This is the new adding that i made some days ago of my place on google business after my palce disappear.

Is not the original one that disappear, but the new one that i tried to upload AFTER my listing disappear.

The problem is that all the old reviews are gone.

It only have one review made yesterday.

https://business.google.com/u/0/b/111144375059929457878/dashboard/l/01807401968677740183?hl=pt-PT

 

QUESTION/PROBLEM 1:

Can i get back the old google reviews that disappear from my listing?

 

I had received manny and good ones.

See an example of the emails i received when i get reviews:

review received.png

 

QUESTION/PROBLEM 2:

My other place (Café Saudade) still appear as a LODGING/Guest House, because the MERGE google did of my 2 business (the adds from Booking below the photos.

If i click on any of those booking.com or hotels.com links i will be reedirected to my page of Chalet Saudade on those OTA's

Please see/click the 2 links below to better understand what i am describing about that problem on my Coffeeshop listing:

https://www.google.pt/search?q=Caf%C3%A9+saudade&oq=caf%C3%A9+saudade&aqs=chrome.0.69i59j0l2j69i60l2...

 

https://www.google.pt/maps/place/Caf%C3%A9+Saudade/@38.798595,-9.387093,15z/data=!4m5!3m4!1s0x0:0x15...

 

Best regards

and again thank you @Helmut Geissler

 

 

Re: My business listing disappear with all the photos and guest reviews

Top Contributor
# 4
Top Contributor

sorry for my inappropriate Lisboa link to a "Saudade Guest House"

 

Regarding the lost reviews I can't much help.

It seems to me some of  the guesthouse related reviews are now listed under the Saudade Cafe (btw not only the reviews some other stuff for the cafe is obviously related to the guesthouse too)

As a proof of merging reviews see the double review of guest "Darryl Hobbins" he posted at the cafe two reveiws one for the hotel and one for the cafe.

But this is not his fault its Googles error.

Usually no one can post two reveiws for the same listing.

Means he wrote two different reviews: one for the cafe and an other one for the hotel.

Only Google can correct this.

 

But it could well be Google merged both listings due to is liettel distance and the same website 

Note the linked websit for the guesthouse is http://saudade.pt/en/rates/ and this website lists both "businesses" 

 

All together:

there are many things triggering your both listings.getting merged by Googles Algorithms

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

My business listing disappear with all the photos and guest reviews

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

@Helmut Geissler 

Once more, thank you for your time spent answering me.

 

You wrote: «there are many things triggering your both listings.getting merged by Googles Algorithms».

That means i cannot do anything? Contact a google department?

Thank you in advance for your advice

Luís