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My Business location edit being reviewed indefinitely

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1. Full business name: Fabrika coworking and social accelerator
2. Current business address: Venac Radomira Putnika 1, Sombor, 25000, Serbia
3. Current telephone number: +381693326979
4. Google Maps URL : https://www.google.com/maps/place/Fabrika+Coworking+and+Social+Accelerator/@45.7730197,19.1068123,17...
5. Website (if applicable): www.fabrika.org.rs

 

Hello

 
Somehow our company has two addresses on Google Maps (we only created one). We've marked the other one as invalid through Maps and Search two months ago, but it still says it's in review, and both locations show on the map, thereby confusing our customers - we get calls with people asking which is the right location? How to have this fixed? We have verified our ownership, but the other address persists. I tried to request a callback from a specialist, but Serbia is not listed in "Phone number" dropdown.

http://prntscr.com/exqnau

 

This is a screenshot of the wrong location:

 

83f94b88ad6a421881dfd972c6574f6f.png

2 Expert replyverified_user

My Business location edit being reviewed indefinitely

Top Contributor
# 2
Top Contributor

Hi @Serge B, is the incorrect listing an old/former address that the business was located at? If not, what is it?

 

What do you mean when you say "We've marked the other one as invalid"?

 

Thanks

Colan Nielsen, Google My Business Top Contributor
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VP, Local Search at Sterling Sky

My Business location edit being reviewed indefinitely

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi, it is not - we don't know the origin of that address. We are concerned about someone having wanted to intentionally hijack our traffic to divert interest to their own location, but we can't support that claim.

By "We've marked the other one as invalid" - I mean that we have suggested an edit as "duplicate of another place" and "doesn't exist" from multiple Google accounts, but those edits were never reviewed by Google team, hence the phantom address persists. 

Marked as Best Answer.
Solution
Accepted by topic author Serge B
April 2017

My Business location edit being reviewed indefinitely

Top Contributor
# 4
Top Contributor

@Serge B, try contacting GMB support:

 

Facebook: http://facebook.com/googlemybusiness

You can contact them by sending a message or posting on their page.

 

Twitter: https://twitter.com/GoogleMyBiz

You can contact them by tweeting to them or sending a direct message.

 

You did the right thing by suggesting an edit through Google Maps. Contacting GMB support is a logical next step.

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

My Business location edit being reviewed indefinitely

Google Employee
# 5
Google Employee

Hey Serge!

 

I received your message on Facebook and will be in touch with you there. 

 

Cheers,
Jared

My Business location edit being reviewed indefinitely

Top Contributor
# 6
Top Contributor

Thanks @Jared !!

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky